Collaborative Care Coordinator (Administrative Assistant)

Come make a difference with us! If you're an administrative professional looking to make a meaningful difference in the community, come join our dynamic and growing team. About Us: We're a rapidly growing integrative mental health care practice looking for the next member of our administrative team. We provide progressive, trauma-informed, and personalized psychotherapy to individuals, couples and families - online and in person in London and Toronto, Ontario. Our clients come from all walks of life and we're honoured to be able to collaborate with them in achieving their goals. We collectively nurture a supportive, collaborative and caring team culture where feedback is valued, achievements are celebrated, and learning is prioritized. As we continue to grow there will be opportunities for new challenges, professional growth and career advancement. Reporting the operations manager the Collaborative Care Coordinator is primarily responsible for compassionately supporting prospective clients through the intake process from initial point of contact to finding their ideal fit on our clinical team. Pay: This position will start at a rate of $24.50-$26.50 per hour, based on experience and relevant training, for 20-30 hours per week. With the possibility for increased hours and responsibility following a successful probationary period. Location: This is a hybrid position, with two days per week onsite at one of our offices in London required. This position may transition to full time on site in the future, in accordance with operational needs. Hours of Work: Hours of work are flexible, according to the selected candidates availability and operational needs. Some evening/weekend work may be required. Who we're looking for: We're looking for an excellent communicator who shows initiative, takes a creative approach to solving problems, and is able to prioritize competing demands. Someone who is able to exhibit a high level of discretion when handling confidential information, respond calmly and confidently to emotionally charged communication with service recipients, and help keep us on track with various administrative tasks. We're looking for someone who can learn quickly and adapt to changing priorities. Most importantly, we're looking for someone who knows how hard it is to reach out for help and is passionate about providing a warm and caring welcome to members of our community reaching out for support. Your primary responsibilities will include: Handling requests for counselling and matching prospective clients with providers on our interdisciplinary team Referring clients to other community services as appropriate Entering information into our client database Supporting the clinical director with scheduling and planning Supporting counsellors with billing, scheduling and managing electronic health records Completing light housekeeping duties around the office Providing marketing support (including social media and event support) Over time your duties may grow to include: Creating policies and procedures for the practice Supporting the joint health and safety initiatives of the practice Coordinating and promoting workshops and social enterprise activities Coordinating student placements Coordinating counsellor onboarding and administrative training Providing human resource support to the operations manager Providing payroll assistance to the practice bookkeeper/operations manager Supporting research activities at the practice Minimum qualifications: Completion of secondary school Comfort with technology and willingness to learn new software applications Excellent written and verbal communication skills in English The ability to safely and respectfully engage with people of diverse identities and cultural backgrounds A passion for building mentally well, kind, and just communities Prior work or volunteer experience in an office setting Preferred qualifications: Completion of post-secondary degree or diploma in (medical) office administration, communications, business, marketing, human resources, social service work, psychology or a related discipline. Familiarity with Jane practice management software. Prior experience with project management. Prior experience working a medical or educational office setting. The ability to speak French or Spanish as a second language. Experience with social media content creation. Experience drafting policies and procedures. Knowledgeable of community services available in London and surrounding areas. Lived experience of mental health or substance use concerns. Awareness of the unique challenges faced by members of racially minoritized, gender expansive, neurodivergent and sexually diverse communities. Upon hire all candidates will be required to submit a police record check including vulnerable sector screening. Please note: prior criminal convictions will not immediately preclude you from employment, we believe in second chances, but they do require a discussion to ensure the safety and wellbeing of our clients. Blueprint Counselling is committed to equitable hiring practices and strongly encourages applications from members of equity seeking groups. If you require accommodation in the hiring process please contact Mishele at [email protected].

The coordinator supports prospective clients through the intake process and matches them with appropriate clinical providers. Additional duties include managing scheduling, billing, electronic health records, and providing general administrative and marketing support.

Minimum requirements include a high school diploma, proficiency with technology, and experience in an office setting. Preferred candidates possess a post-secondary degree in administration or social services and familiarity with Jane practice management software.

• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Communication
• Problem Solving
• Confidentiality
• Client Intake
• Scheduling
• Billing
• Electronic Health Records
• Social Media Marketing
• Database Management
• Administrative Support
• Project Management
• Interdisciplinary Collaboration

• Administrative
• Healthcare
• Social Services
• Customer Service & Support
• Marketing

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

22 févr. 2027

Langue de l’offre

anglais

Heures de travail

30 heures par semaine

Présence au bureau

2 jours par semaine

Niveau d’expérience

Entry level