Team Leader

Company Description Boots Opticians is a leading UK optical retailer with over 500 stores, focused on combining health and retail to deliver outstanding eye care services and product choice. The company offers a wide range of frames, including Boots and designer brands, as well as rewarding contact lens plans and exceptional clinical care. Team members are supported with genuine opportunities for career progression across diverse practices and roles, from early-career professionals to experienced clinicians. Boots Opticians promotes an inclusive, considerate working environment where people are encouraged to be themselves and reach their full potential. Joining the team means contributing to a vision that helps customers and colleagues alike to “See What’s Possible.” Role Description This full-time, on-site Team Leader role is based in Surrey, BC, and focuses on leading a high-performing optical retail and eye care team. The Team Leader oversees day-to-day operations on the shop floor, including coordinating staff schedules, managing workflow, and ensuring excellent customer and patient experiences. This role supports colleagues through coaching, performance feedback, and on-the-job training to maintain high standards of service, compliance, and product knowledge. Responsibilities include monitoring sales performance, supporting promotional activities, and ensuring that store targets and quality metrics are met. The Team Leader also collaborates with optometrists and other professionals to maintain a safe, inclusive, and efficient environment aligned with Boots Opticians’ values. Qualifications Demonstrated leadership and people management skills, including team coordination, coaching, and performance support. Strong customer service and communication abilities, with a focus on delivering positive, inclusive experiences in a retail or clinical setting. Experience in retail operations or healthcare services, including basic understanding of sales processes, service standards, and compliance. Organizational and problem-solving skills to manage daily store activities, prioritize tasks, and resolve issues effectively. Ability to work full time on-site in Surrey, BC, with flexibility to support store opening hours, including weekends as needed. Comfort working within a diverse team environment, respecting inclusion, accessibility, and non-discriminatory practices. Previous optical or healthcare experience, and knowledge of frames, lenses, or eye care services, is an asset but not mandatory. High school diploma or equivalent required; post-secondary education in business, retail management, healthcare, or related fields is beneficial.

The Team Leader oversees daily shop floor operations, including staff scheduling, workflow management, and ensuring high-quality patient experiences. They are responsible for coaching staff, monitoring sales performance, and collaborating with optometrists to maintain an efficient clinical environment.

Candidates must have demonstrated leadership and people management skills within a retail or healthcare setting, along with a high school diploma. Previous experience in optical services and post-secondary education in business or healthcare are considered beneficial assets.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée
• Opérations de vente au détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• People Management
• Team Coordination
• Coaching
• Performance Management
• Customer Service
• Retail Operations
• Healthcare Services
• Problem Solving
• Sales Processes
• Compliance
• Communication

• Retail
• Management & Leadership
• Healthcare
• Customer Service & Support
• Sales

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

23 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte