Senior Desktop Support Engineer

Desktop Engineer Required Skills & Experience Core Desktop Technologies • 8+ years of End User Computing (EUC) and Desktop Support experience. • Strong expertise supporting: o Windows 10/11 o macOS o Microsoft 365 o Endpoint Computing Technologies o Virtual Desktop Infrastructure (VDI) Endpoint Management • Microsoft Intune • Microsoft Endpoint Manager • SCCM/MECM • Active Directory • Entra ID (Azure AD) • Group Policy Administration Virtual Desktop Technologies • Azure Virtual Desktop (AVD) • Citrix Virtual Apps & Desktops • VMware Horizon • Remote Desktop Services Application Support • Microsoft Office 365 • Outlook • Teams • VPN Clients • Enterprise Business Applications • Browser and Plugin Support Infrastructure Knowledge • Wi-Fi Connectivity • LAN/WAN Fundamentals • DNS and DHCP Basics • Printing Services • Authentication and Access Management • Endpoint Security Controls IT Service Management • Incident Management • Problem Management • Request Fulfillment • Knowledge Management • Service Transition Support • Change Management Tools • ServiceNow • JIRA • Microsoft Intune • SCCM/MECM • Active Directory • PowerShell • Microsoft 365 Admin Tools Preferred Qualifications • Experience supporting Banking and Financial Services environments. • Expertise in large-scale desktop migrations and device refresh programs. • Microsoft Modern Desktop Administrator certification. • ITIL Foundation certification. • Experience supporting global enterprise user communities. • Knowledge of endpoint security and compliance requirements.

The role involves providing high-level end user computing and desktop support across Windows and macOS environments. It includes managing endpoint technologies, virtual desktop infrastructure, and utilizing ITSM tools for incident and change management.

Candidates need over 8 years of EUC experience with expertise in Microsoft Endpoint Manager, Active Directory, and VDI technologies. Preferred qualifications include experience in banking/financial services and certifications such as Microsoft Modern Desktop Administrator or ITIL Foundation.

• JiraSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows 10/11
• macOS
• Microsoft 365
• Microsoft Intune
• SCCM/MECM
• Active Directory
• Entra ID
• Azure Virtual Desktop
• Citrix
• VMware Horizon
• ServiceNow
• JIRA
• PowerShell
• ITIL
• VDI
• Endpoint Management

• Technology
• Customer Service & Support
• Software
• Engineering
• Consulting

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Postuler avant le

9 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte