Technicien itinérant/ Field Service Technician

Le technicien de service est chargé d'assurer un excellent service à la clientèle pour l'entretien de son équipement. Vous devrez enregistrer les demandes de service, réparer correctement l'équipement et effectuer le suivi auprès des clients. Veuillez ne pas postuler si vous avez moins de 2 ans d'expérience dans le secteur des services. Responsabilités : * Effectuer l'entretien planifié et préventif des gammes de produits de la Compagnie et de l'équipement de concurrents * Répondre aux appels de dépannage des clients et effectuer les réparations nécessaires * Préparer l'équipement neuf avant l'installation et en service * Tenir à jour les dossiers et profils de clients * Préparer et compléter les bons de travail, les réclamations de garantie et les commandes de pièces des clients * Établir et maintenir de bonnes relations avec nos clients, le personnel des ventes et la direction * Résoudre les problèmes mécaniques et électriques au moyen de manuels de service électroniques ou autres et du personnel de soutien technique des fabricants * Favoriser activement les relations avec la clientèle et réaliser le potentiel de croissance future Exigences : * Antécédents, formation ou certification en mécanique/électricité ou en automobile * Un minimum de 2 ans d'expérience * Solides aptitudes de communication * Personne entreprenante qui prend l'initiative et maintient une attitude de continuité et de suivi * Solides aptitudes d'organisation * Aptitudes pour la communication efficace et le service à la clientèle * Solides aptitudes pour l'informatique * Capacité de travailler efficacement dans les situations comportant des changements et/ou des demandes concurrentes * Fonctionne bien et dans un milieu où les activités se déroulent à un rythme rapide * Traite efficacement les documents confidentiels ou pressants * Capable de respecter un budget de dépenses * Effectue d'autres tâches connexes au besoin et sur demande * Possède un permis de conduire valide et un dossier de conduite sans tache * Voyages requis à l'occasion ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. Responsibilities: * Perform planned and preventative maintenance on company product lines and competitive equipment. * Complete customer service break down calls and repairs as scheduled * Prepare new equipment for installation and in-service * Maintain customer records and profiles * Prepare and complete customer work orders, warranty claims and parts orders * Build and maintain our good relationship with our customers, sales staff and management * Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel * Actively foster key customer relationships and realize future growth potential Requirements: * Have a mechanical / electrical, or automotive background, training or certification * Minimum of 2 years’ experience * Strong Communication skills * Self-starter who takes initiative and maintains excellent follow-through and follow-up * Strong organizational skills * Effective communication and customer service skills * Strong computer skills * Ability to work effectively in situations that involve change and/or competing demands * Perform well in a fast-paced environment * Proficient handling of all confidential and time-sensitive material * Ability to stay within budget on expenditures * Performs other related duties as required and assigned * Possess a valid driver's license and clean driving record * Some travel required * Some Overtime maybe required Bunzl Canada Inc. (bunzlcanada.ca [https://bunzlcanada.ca/]) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl [http://bunzl.com/] plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future! Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

The technician is responsible for performing preventative maintenance, troubleshooting, and repairs on company and competitor equipment at customer locations. They must also manage service requests, maintain accurate customer records, and build strong relationships with clients and internal staff.

Candidates must have a minimum of 2 years of experience and a background, training, or certification in mechanical, electrical, or automotive fields. A valid driver's license with a clean record and strong computer and communication skills are also required.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Mechanical maintenance
• Electrical troubleshooting
• Customer service
• Preventative maintenance
• Technical support
• Equipment repair
• Computer skills
• Organizational skills
• Communication skills
• Warranty claims
• Parts ordering
• Time management
• Problem solving
• Documentation
• Field service
• Self-Starter
• Good Driving Record
• Organizational Skills
• Effective Communication
• Follow Through
• Valid Driver's License
• Management
• Customer Service
• Communication
• Computer Literacy
• Sales
• Packaging And Labeling
• Global Sourcing
• Proactivity
• Product Innovation

• Trades
• Customer Service & Support
• Manufacturing
• Logistics
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine