ERS Control Tower Advisor

About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies. Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:• Work-life harmony with access to an award-winning holistic wellness program,• Continuous learning through our robust corporate curriculum and education reimbursement program,• Incredible rewards, travel incentives, and product and service discounts,• Pay-for-performance and best-in-class recognition programs, and• Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!Position Details What You Will Do:• Ensuring safety of our members is paramount• Assigning, monitoring and executing incoming tow, battery and light service requests• Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA's and cost effectiveness for both club and contractor• Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met• Ensuring the integrity and achievement of agreed service standards• Assigning and monitoring the progress of calls given to contractors in the territory and rural area• Clearing dispatched calls from system • Handling calls in South Central Ontario’s region, Manitoba, New Brunswick, Nova Scotia, Newfoundland and PEI ***Hours: Must be available to work the afternoon shift, weekends and holidays. This is a work from home position. Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Who You Are:• Excellent knowledge of Ontario roadways and highways• Experience working in customer service• Previous experience in dispatching is an asset• Formal dispatch training from accredited training facility preferred• Thorough knowledge of local and North American geography• Excellent communication skills• Demonstrated problem solving skills• Strong decision-making skills• Proven multi-tasking ability• Strong sense of urgency• Ability to work independently and seek guidance when necessary Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

The advisor is responsible for assigning, monitoring, and routing tow and light service requests to contractors while ensuring cost-effectiveness and meeting service standards. They must manage service calls across multiple regions while maintaining the safety of members.

Candidates should have excellent knowledge of Ontario roadways and geography, along with strong communication and problem-solving skills. Previous experience in dispatching and formal dispatch training are considered significant assets.

• Holistic wellness program • Education reimbursement program • Travel incentives • Product and service discounts • Defined contribution plan • Personal spending account

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Route PlanningSouhaitée
• Decision MakingSouhaitée
• Multi-TaskingSouhaitée
• Communication SkillsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dispatching
• Customer service
• Geography knowledge
• Communication skills
• Problem solving
• Decision-making
• Multi-tasking
• Urgency
• Route planning
• Roadway knowledge
• Continuous Development
• Advocacy
• Service Standards
• Decision Making
• Customer Service
• Communication
• Consumer Protection
• Problem Solving
• Multitasking

• Customer Service & Support
• Logistics
• Transportation
• Security & Safety
• Pest Control Advisor
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine