Guest Services Agent

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service. Important Notice: This position is located in Brandon, MB. Availability: Must be flexible to work shifts, with a strong availability for morning shifts and weekends required. Responsibilities: Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service. Attentively listen, identify solutions, and ensure resolution when addressing guest concerns. Handle incoming customer reservations and process them efficiently. Constantly assess and adapt current practices to perform a task better, faster, or more efficiently. Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks. All other duties as assigned. Qualifications: Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach. A positive attitude and strong work ethic. Our benefits to support your success: Employee Canadvantage Rewards Program. Employee Discounts, including meal, room rates, and more! Educational Scholarships and financial assistance. Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more! About Canad Inns: Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team. Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company. We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards. Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

The Guest Services Agent is responsible for delivering exceptional guest experiences by resolving concerns and managing customer reservations efficiently. They must collaborate with the team to maintain high quality standards and proactively improve operational efficiency.

Candidates must have experience in superior customer service and the ability to handle complaints with empathy and professionalism. A positive attitude, strong work ethic, and flexibility to work morning shifts and weekends are required.

• Employee Canadvantage Rewards Program • Employee Discounts • Meal discounts • Room rate discounts • Educational Scholarships • Financial assistance • Employee Events • Staff BBQs • Holiday Parties • Sporting Events • Contests • Prize Draws

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• adaptabilitySouhaitée
• CommunicationSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Conflict resolution
• Problem solving
• Communication
• Active listening
• Reservation management
• Teamwork
• Accountability
• Professionalism
• Empathy
• Time management
• Adaptability
• Workplace Inclusivity
• Positivity
• Ethical Standards And Conduct
• Strong Work Ethic
• Customer Service
• Disabilities
• Hospitality Service
• Reservations
• Customer Complaint Resolution
• Honesty

• Hospitality
• Customer Service & Support
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine