Seas. Guest Services Representative

Company: CN Tower Location: CN Tower - Attractions, 290 Bremner Blvd, Toronto, ONEmployment Status: Employee (Seasonal) Reason for Hire: SeasonalShort Summary To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information. Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to guests throughout their visit. Operate any of the department’s core services, including monitoring guest queuing areas, the elevators and any attractions. Assist in any Guest Service areas as required. Job Description Demonstrate excellent product and service knowledge Demonstrate superior communication and listening skills Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto Execute role in specific areas of responsibility while demonstrating quality focus and delivery Interact with guests and ensure an entertaining guest experience Utilizing the ViewFinder App on tablets with guests on upper levels Scanning and verifying the different ticket types Operating and ensuring safe travel in the elevators Ensure that Guest Services areas are in presentable condition, assisting in cleaning where necessary A willingness to be cross-trained Setting up meeting rooms and other areas for functions and events Adhere to all Company policies and departmental procedures Other duties as required Qualifications Customer service experience is required. Hospitality and tourism experience is an asset. A secondary school diploma is an asset. Bilingual (English/French) an asset. Working Conditions Ability to stand or walk for long periods of the day.Ability to work in varying weather conditions (including but not limited to cold and hot weather, rain and windy conditions).Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.Rate of Pay: $17.60 Benefits: Employee Family Assistance Program. Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered COMPANY OVERVIEW: Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto. Attractions Canada Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Attractions Canada is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.

Provide superior service to CN Tower guests through friendly interactions, efficient flow control, and accurate information delivery. Operate core services including elevators and attractions while maintaining a professional and entertaining environment.

Customer service experience is required, while hospitality or tourism experience is considered an asset. A secondary school diploma is preferred, and the ability to work flexible shifts in varying weather conditions is necessary.

• Employee Family Assistance Program • Complimentary CN Tower tickets • Food discounts • Retail discounts • Uniform provided and laundered

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Listening skills
• Product knowledge
• Service excellence
• Guest flow control
• Conflict resolution
• Interpersonal skills
• Professionalism
• Adaptability
• Teamwork
• Tourism
• Bilingual (French/English)
• Customer Service
• Communication
• Flow Control
• Listening Skills

• Customer Service & Support
• Hospitality
• Retail
• Administrative
• Guest Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine