Shift Supervisor-EN

CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events. Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact. THE ROLE As a Shift Supervisor, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You deal with customer concerns or complaints to ensure customer satisfaction and authorize refunds, voids, and returns. You hold keys, safe combinations, and access codes, and open and close the store as required. You supervise employees. The Shift Supervisor may also provide a variety of other retail services, including: regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas. This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you. Qualifications Needed Education, Certifications and Licenses An acceptable combination of education, training, and experience Food Handling Certification, as required Experience In cash handling In personnel administration In visual merchandising In food and beverage preparation and service, as required Competencies Client focus, organizational knowledge, communication, innovation, teamwork and leadership Language Requirements Bilingual (English and French) Essential Reading: Functional Writing: Functional Oral: Functional Benefits Available Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance. Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days. Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans. Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training. Perks: Discounts through CF One Member Appreciation. Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits Other Information Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg). This is an on-site position with an assigned work location. START DATE As soon as possible INCLUSION AND ACCOMMODATION CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Quebec

The Shift Supervisor manages retail operations, supervises employees, and handles customer concerns to ensure satisfaction. Responsibilities include opening and closing the store, managing cash floats, and overseeing various services such as postal and food services.

Candidates need an acceptable combination of education and experience in cash handling, personnel administration, and visual merchandising. Food Handling Certification and bilingualism in English and French are required.

• Drug coverage • Healthcare spending account • Virtual care • Employee and Family Assistance Program • Mental health support • Travel insurance • Dental • Vision • Life insurance • Disability insurance • Flexible work options • Paid vacation • Family related leave • Personal days • Defined Benefit Pension Plan • Group Savings Plans • Professional association memberships • Online learning opportunities • LinkedIn Learning subscription • Second language training • CF One Member Appreciation discounts

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• LeadershipSouhaitée
• Manipulation d’argentSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail services
• Personnel administration
• Cash handling
• Visual merchandising
• Food and beverage preparation
• Point of Sales systems
• Customer service
• Leadership
• Teamwork
• Communication
• Innovation
• Client focus

• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Government & Public Sector

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level