Parking Ambassador

In this role you are part of a team that is responsible for monitoring guest safety and traffic flow of our parking lot. Our Parking Ambassadors acts as hosts, coordinating vehicle arrivals and departures, welcoming park guests and helping them with directions. This is a perfect job to get valuable Guest Service and Operational experience. It is an active, outdoor position that requires working as part of a team to exceed expectations of our guests. General Duties To create experiences that people are amazed by To smile, make eye contact and welcome every Guest Be knowledgeable about the history and features of Capilano Suspension Bridge Park Use your mobility to “wow” our Guests by anticipating their needs and going above and beyond Provide product knowledge to all Guests Parking Duties Help to achieve specific parking revenue goals Ensure Guests are able to find parking in a quick and efficient manner Wear a reflective vest while directing vehicles in the parking lots at all times Follow proper procedures associated with car break ins, and children and animals left unattended in vehicles Ensure all ticket machines are running effectively Ensure that there is always a Team Member available to help guests with ticket payment Assist with troubleshooting for ticket machines throughout the lots Preventative Security Work with Operations Managers and Supervisors to oversee daily security of the parking lot Work as a team to ensure all guest and team members are safe while walking through parking lot Assist with enforcing all rules and regulations of Guest activity while stationed in the parking lot General Operations Assist in maintaining cleanliness throughout the property Remain committed to the Guest service standards of the Park Comply with “Capilano Standards” for inventory and waste management, including organic recycling procedures Keep constant communication with and execute any reasonable directive from Operations Management and Supervisors Safety Responsibilities Take reasonable care to protect your own, co-workers and Guests’ health and safety Know and follow all Capilano’s health and safety policies and procedures Ask for further training before taking on any task that you are unsure of or have not been trained on Cooperate with the JOHS Committee and any person carrying out Occupational Health and Safety duties Use protective clothing, devices and equipment provided and find out what protective equipment is required for each task Ensure your ability to work without risk to your health and safety or any other person’s safety is not impaired by alcohol, drugs or other causes Be alert to hazards and immediately report hazards, defective equipment or concerns to your Supervisor. Core Competencies Adaptability: Ability to multi-task and prioritize tasks. Communication: With guests, team members and management. Ability to effectively listen and administer instructions. Guest Focus: To anticipate Guests’ needs and search for ways to increase Guest satisfaction. Able to comfortably collaborate in a variety of situations with diverse individuals. Integrity and Trust: To assist Guests and Team Members dealing with security issues. Team Work: Contribute to an effective team by bringing a positive presence in your department. Perks Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup 30% discount off regular-priced merchandise at The Trading Post Gift Store 30% discount at Stanley's Bar & Grill and Prospect Point Café 30% discount on food items in The Cliff House Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol) Guest passes for friends & family Referral bonuses Staff Transit Subsidy (30% for part-time members, 50% for full-time members) Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff Qualifications One (1) year of Guest service experience in the tourism industry Work effectively under pressure and adapt to change in a fast-paced environment Ability to handle high volumes of vehicle traffic and guest-related interactions with professionalism, Positive, proactive, and energetic personality, Excellent communication and interpersonal skills, Desire to grow a career within tourism industry, an asset, Second language is an asset. Working Conditions The ideal candidate must be able to work a variety of shifts including evenings, weekends and holidays, as well as in off-site locations, in order to meet the needs of the business. Team Members are required to be on their feet for extended periods of time. They are expected to deliver the position as described under various weather conditions. Occasionally, Team Members may be required to lift and carry up to 25lbs, climb a step ladder or step stool. The wage for this role is $18.75 per hour. The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

Parking Ambassadors are responsible for monitoring guest safety, managing traffic flow, and providing a welcoming experience for all park visitors. They also assist with ticket machine troubleshooting, security oversight, and maintaining the cleanliness of the parking facilities.

Candidates must have at least one year of guest service experience in the tourism industry and the ability to work effectively in a fast-paced, outdoor environment. Excellent communication skills and the flexibility to work evenings, weekends, and holidays are required.

• Complimentary coffee, tea, hot chocolate and soda • 30% discount at The Trading Post Gift Store • 30% discount at Stanley's Bar & Grill and Prospect Point Café • 30% discount on food items in The Cliff House Restaurant, Loggers' Grill, Beary Waffle, and The Cabin • Guest passes for friends & family • Referral bonuses • Staff transit subsidy • Employment & family assistance program

• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest service
• Traffic management
• Communication
• Problem solving
• Adaptability
• Teamwork
• Security monitoring
• Conflict resolution
• Operational support
• Product knowledge
• Interpersonal skills
• Professionalism
• Product Knowledge
• Energetic
• Tourism
• Sales Prospecting
• Grilling
• Management
• Cleanliness
• Customer Service
• Recycling
• Occupational Safety And Health
• Waste Management
• Interpersonal Communications
• Merchandising
• Multitasking
• Operations Management
• Operations
• Suspension (Vehicle)
• Restaurant Operation
• Traffic Flow
• Troubleshooting (Problem Solving)
• Prioritization

• Hospitality
• Customer Service & Support
• Security & Safety
• Transportation
• Retail
• Park Ambassador
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops

Expérience minimale

0+ ans

Postuler avant le

23 nov. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine