Carmela Dela Cruz

Experienced Administrative Professional with 8+ years of experience in office administration, HR administration, executive support, payroll, accounting assistance, scheduling, and client coordination. Skilled in email and correspondence, calendar and appointment management, data entry, spreadsheets, document organization, employee records, reporting, invoicing, supplier communication, and day-to-day administrative support. Experienced in supporting managers and executives, maintaining confidential records, and managing multiple priorities independently. Seeking to transition this strong administrative background into a remote Virtual Assistant role.

• Saisie de données
• Microsoft Excel
• Microsoft Word
• Reporting
• scheduling

1. OfficeManager / HR & Accounting Support

   BABAQ'S SMOKE AND GRILL

   août 2023 to Aujourd’hui

   Labrador City, NL, Canada

   • Provide daily administrative support to management and business operations. • Manage emails, phone communication, documents, invoices, records, and administrative requests. • Prepare and maintain spreadsheets, reports, schedules, and business documents. • Maintain organized digital and physical files and confidential employee records. • Support recruitment, candidate screening, interview scheduling, and employee onboarding. • Coordinate employee schedules, training, and administrative requirements. • Process payroll information using Payworks Deluxe; track employee hours, payroll data, and payroll records. • Use Sage Accounting to record purchases, withdrawals, sales, expenses, supplier invoices, and other financial transactions. • Perform bank, credit-card, and cash reconciliations and investigate discrepancies. • Communicate with suppliers, coordinate orders, process supplier payments, and follow up on outstanding accounts. • Track invoices, expenses, supplier transactions, and prepare supporting financial records. • Communicate with suppliers, employees, customers, and management to resolve requests and follow up on outstanding matters.

2. HR / Administrative Coordinator

   GRANDIOSE SUPERMARKET

   juill. 2022 to août 2023

   Dubai, UAE

   • Managed employee records, HR documentation, databases, and administrative files. • Responded to internal and external HR inquiries and administrative requests. • Screened candidates and scheduled interviews, meetings, training sessions, and HR events. • Prepared onboarding documents, HR reports, certificates, letters, and employee records. • Maintained probationary trackers and employee leave plans. • Coordinated management calendars and scheduled meetings. • Assisted with payroll and other HR and administrative projects.

3. Administrative Executive / F&B Supervisor

   IKEA DUBAI / ABELA & CO.

   mai 2021 to juill. 2022

   Dubai, UAE

   • Provided administrative support across four IKEA locations. • Maintained employee records for more than 120 staff and prepared schedules, attendance reports, leave plans, and training records. • Processed monthly timesheets and overtime information for approximately 310 employees. • Prepared meeting minutes, reports, templates, forms, checklists, and staff updates. • Coordinated meetings, training, onboarding, staff communications, supplies, and administrative requests. • Managed petty-cash documentation and reconciliations and entered receipts and expenses using Microsoft Dynamics. • Followed up with departments and service providers to complete outstanding tasks.

4. Receptionist / Administrative Executive / HR Admin / Finance Clerk

   ABELA & CO. LLC

   avr. 2017 to mai 2021

   Dubai, UAE

   • Managed phone calls, emails, correspondence, calendars, meetings, appointments, and filing systems. • Supported HR administration for approximately 3,000 employees across 143 entities. • Assisted with recruitment, interviews, onboarding, training, leave planning, and staffing coordination. • Prepared timesheets, attendance records, overtime calculations, payroll documentation, invoices, receipts, and payment records. • Communicated with clients, CEOs, directors, suppliers, and senior management regarding requests and operational issues. • Provided executive administrative support including email drafting, meeting agendas, research, travel arrangements, and document preparation.

1. Bulacan State University

   Bachelor of Industrial Technology

   2010 to 2015

• anglaisProfessionnel
• filipinoLangue maternelle