Chef de produit principal senior

Résumé du poste

Own the strategy, roadmap, launch, and business results for a portfolio of dealer services, growing adoption and introducing new offerings across Canada. Define service operations and performance measures, enable sales and delivery teams, and collaborate across functions to improve dealer outcomes, service quality, revenue, and retention.

Détails du poste

Soyez essentiel chez Cars Commerce Canada Chez Cars Commerce, nous sommes fanatiques de simplifier tout ce qui concerne l'achat et la vente de voitures. Nous agissons de manière juste envers nos clients et les consommateurs pour mieux connecter l'industrie avec une technologie simplifiée et sans paliers pour améliorer, mesurer et stimuler la vente au détail automobile locale. Que ce soit à travers notre marché le plus reconnu, Cars.com, notre expérience numérique leader de l'industrie, Dealer Inspire & D2C Média, notre technologie d'échange et d'évaluation, AccuTrade, ou notre nouveau réseau médiatique Cars Commerce Media Network, Cars Commerce est essentiel pour réussir dans l'industrie automobile. Personne ne voyage jamais seul ici : au cœur de Cars Commerce, il y a la collaboration. En fait, elle est intégrée dans le tissu même de nos valeurs partagées. Nous aimons dire que nous nous élevons ensemble, plaçant les personnes au centre de ce que nous faisons, du consommateur au client en passant par la communauté. La vie chez Cars Commerce devient facile lorsque nous partageons l'éthique d'être ouvert à tous, encourageant une communication ouverte d'esprit car nous savons que la pensée diversifiée produit de meilleurs résultats. Mais ce qui est essentiel à notre succès c’est de relever les défis et de prendre en charge, alimentant un esprit compétitif dans un environnement respectueux où nous pensons à demain, mais agissons aujourd'hui. À la base, nous avons l'intégrité, faire ce qui est nécessaire, même si cela s’avère difficile. C'est notre engagement commun envers ces valeurs qui fait de Cars Commerce un lieu où la croissance devient non seulement possible, mais carrément inévitable. Ne vous fiez pas seulement à notre parole. Nous sommes fiers d'être nommés parmi les meilleurs lieux de travail 2026 de Built In à Chicago et à travers les États-Unis. Prêt à laisser votre empreinte? Joignez-vous à une équipe qui conduit un vrai changement dans l'industrie. Summary - The Sr. Lead Product Owner leads the strategy, launch, and growth of a portfolio of dealer services designed to help automotive dealerships generate more appointments, close more deals, and retain more customers. This role focuses on growing adoption of our existing dealer services across Canada and launching new services our dealers already buy from third parties today. It calls for deep dealership operations expertise rather than a technical background: this person owns the products, and the teams around them sell, deliver, and build them. The Sr. Lead Product Owner ensures each service delivers measurable business value and is backed by stable operations and strong support processes, driving dealer performance, revenue growth, and long-term dealer retention. About the role [Remote and must be based in the Montreal or Quebec City area. May require onsite interviews] Join us in shaping a future of Automotive Commerce in Canada, D2C Media builds solutions for automotive dealerships, manufacturers, and consumers. Our driving force is to deliver a single platform that simplifies everything about buying and selling cars. The D2C Media Team drives our Dealer Websites, CRM, Inventory management and our AI driven platforms. We are on a transformational journey, building innovative and integrated services that redefine how we deliver value to our customers. As a Senior Lead Product Owner on our D2C Media Team, you will lead the strategy, launch, and growth of a portfolio of dealer services designed to help automotive dealerships generate more appointments, close more deals, and retain more customers. This is an exceptional opportunity to shape the future of our platform and drive meaningful change at scale, making a lasting impact within the automotive industry. About You You’re an experienced, results-oriented, Product Owner who blends industry knowledge with product growth. This role focuses on growing adoption of our existing dealer services across Canada and launching new services our dealers already buy from third parties today. It calls for deep dealership operations expertise rather than a technical background. This person owns the products, and the teams around them sell, deliver, and build them. The Sr. Lead Product Owner ensures each service delivers measurable business value and is backed by stable operations and strong support processes, driving dealer performance, revenue growth, and long-term dealer retention. Above all, you’re passionate about creating core capabilities and components that empower product and platform teams to innovate quickly and reliably. Why You'll Be Excited About This Role This opportunity enables you to... Portfolio Strategy & Ownership Own the vision, roadmap, and business results for a portfolio of dealer services. Define each service offer: scope, service levels, packaging, and pricing input. Act as the voice of the dealer, translating dealership realities into clear priorities for the teams that build and deliver each service. Grow Existing Services Increase adoption of our existing dealer services across our Canadian dealer base. Define best-practice dealership processes, from lead response and follow-up to appointment setting, show rate, and handoff to the sales floor. AI Conversion & Optimization Define how AI-powered tools such as intelligent chat, voice assistants, predictive lead scoring, and automated follow-ups are applied across our dealer services. Identify where AI and automation can improve dealer results, and where the human touch matters most. Continuously optimize the dealer and shopper journey, from first contact to appointment, sale, and ongoing service. Partner with AI and data science teams to set requirements, validate results, and scale what works. Launch New Services Build the business case and go-to-market plan for new dealer services in Canada. Define the service delivery model with the internal teams and partners who will deliver it. Pilot with early dealers, prove results, and scale. Sales & Delivery Enablement Equip sales teams with positioning, pitch materials, ROI stories, and competitive comparisons. Define onboarding, delivery playbooks, and quality standards for the teams delivering each service. Cross-Functional Leadership Collaborate with engineering, AI/data science, UX, marketing, sales, and delivery teams to deliver high-impact services and features. Align roadmaps with the Cars Commerce and dealer technology ecosystem. Lead through influence, driving results with teams you don’t directly manage. Stability, Support & Retention Ensure each service runs on stable operations and a clear, responsive support process. Monitor service quality and dealer satisfaction, and address issues before they put retention at risk. Performance & Stakeholder Engagement Define and track key KPIs, including adoption, recurring revenue, dealer retention, and dealer performance results (appointments, show rate, sales, and campaign ROI). Build trusted relationships with internal teams, dealerships, and partners. Communicate progress, performance, wins, and risks to leadership. We're Excited About You Because… 7+ years in dealership operations or a dealer-facing role (e.g., BDC Manager, F&I / Business Manager, Service Manager, General Manager, or dealer performance consultant). Hands-on expertise in at least one of BDC, F&I, or service and customer retention, with working knowledge of the others. Proven track record of launching or growing a service sold to dealers, or turning around a dealership department with measurable results. Strong understanding of dealership economics and the ability to build a simple, credible business case. Confident user of dealer CRM and DMS tools. No technical or coding background required. Ability to lead through influence, driving results with sales, delivery, and product teams you don’t directly manage. Experience applying AI and automation tools in a dealership or dealer-facing environment; comfortable defining how they should work, without needing to build them. Strong communication and interpersonal skills; organized and able to work with minimal supervision. Bilingualism, French and English. Canadian automotive retail experience. In the spirit of pay transparency, we are excited to share the base salary range for this position. In addition to base salary, some roles are eligible for our bonus and/or equity programs, depending on level and role. Regular full-time positions are eligible for our comprehensive benefits package. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position. Salary Range $156,400.00-195,500.00 Notre Programme Complet D'avantages Sociaux Comprend Plans de soins de santé médicaux, paramédicaux et dentaires Indemnité pour l'installation du bureau à domicile pour les nouveaux employés Congés payés généreux (vacances) Jours fériés payés Nous sommes un employeur garantissant l’égalité des chances et apprécions la diversité au sein de notre entreprise. Nous ne discriminons pas sur la base de la race, de la religion, de la couleur, de l’origine nationale, du sexe, de l’orientation sexuelle, de l’âge, de l’état matrimonial, du statut de vétéran ou du statut d’invalidité. Candidats : Cliquez ici pour consulter notre Politique de confidentialité pour les candidats. Pour les employés actuels, veuillez cliquer sur ce lien pour consulter notre Politique de confidentialité de la Californie pour les employés.

Ce que vous ferez

Own the strategy, roadmap, launch, and business results for a portfolio of dealer services, growing adoption and introducing new offerings across Canada. Define service operations and performance measures, enable sales and delivery teams, and collaborate across functions to improve dealer outcomes, service quality, revenue, and retention.

Exigences

Candidates need at least seven years of dealership operations or dealer-facing experience, hands-on expertise in BDC, F&I, or service and customer retention, and a record of measurable results launching or growing services or improving dealership departments. They should understand dealership economics and dealer CRM/DMS tools, be comfortable applying AI and automation, lead through influence, and be bilingual in French and English; no technical or coding background is required.

Avantages

• Medical, Paramedical, And Dental Health Plans
• Home Office Setup Allowance For New Employees
• Generous Paid Vacation
• Paid Holidays
• Bonus Programs
• Equity Programs

Compétences indiquées

• Communication bilingue · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dealership Operations
• Product Ownership
• Portfolio Strategy
• Product Roadmapping
• Service Launch And Growth
• Business Case Development
• Dealership Economics
• Business Development Center Operations
• Finance And Insurance Operations
• Customer Retention
• Artificial Intelligence And Automation
• Dealer CRM And DMS Tools
• Sales Enablement
• Cross-Functional Leadership
• KPI Tracking And Performance Optimization
• Bilingual Communication

Domaines d’emploi

• Management & Leadership
• Sales
• Customer Service & Support
• Technology
• Marketing