Receptionist - Casual

A Rewarding Career at CASA Mental Health Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive. Job Details Wage range: $23.34 to $27.58 per hour Location: Edmonton, Multi – Site Union: In-scope Classification: Administrative Support II FTE:0 Status: Casual About the Role The Receptionist creates a welcoming environment for patients and families as the first point of contact with CASA. They are responsible for supporting staff and program requirements, obtaining and confirming patient information, to help ensure patients and families receive quality care. The Receptionist will: Welcome guests and inform staff of their arrival and direct them to rooms as required. Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families. Greet patients and their families and liaise with staff to coordinate arrivals and direct families. Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages. Schedule return appointments for patients and makes appointment confirmation calls. Receive, send and distribute inter-office and external mail Understand CASA’s programs and services, and where to direct calls to if there are questions. Understand and provide direction on the processes for AHS referrals and self-referrals. Order personal protective equipment (PPE) and other office supplies. Knowledge, Skills and Abilities Proficiency in Microsoft Office suite. High level of accuracy with data entry. Excellent verbal and written communication skills. Excellent customer service skills. Education and Experience Medical Office Assistant or equivalent One-to-two years of administrative experience in a medical setting. Conditions of Employment A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate. Apply today to start making a difference for Alberta’s children and families! Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [email protected] Closing Date: August 28, 2026 Please quote the following competition number in your application materials 26-129.

The receptionist serves as the first point of contact, welcoming patients and families while coordinating arrivals and directing them to appropriate staff. They also manage administrative tasks such as scheduling appointments, handling inquiries, and distributing mail.

Candidates must have a Medical Office Assistant certification or equivalent and one to two years of administrative experience in a medical setting. Proficiency in Microsoft Office and strong communication skills are required.

• Service à la clientèleSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Microsoft Office
• Data entry
• Verbal communication
• Written communication
• Customer service
• Appointment scheduling
• Telephone etiquette
• Administrative support
• Medical office procedures
• Record keeping
• Office Supply Management
• Administrative Support
• Administrative Functions
• Mental Health
• Customer Service
• Communication
• Data Entry
• Medical Office Procedures
• Personal Protective Equipment
• Setting Appointments

• Administrative
• Healthcare
• Customer Service & Support
• Social Services
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Postuler avant le

17 nov. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine