Guest Services Supervisor

Job Type: Part-Time Contract Hourly Rate: $26.58 The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the centre of the action. We Provide Full benefits package for full-time employees Retirement savings plan Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner. Manage employee performance through training, coaching, evaluation and mentoring. Ensure that proper safety, hygiene, and sanitation practices are followed. A relationship-builder who encourages open communication and collaboration. Ensure that quality and standards meet expectations on a day-to-day basis. Handle complaints, room issues, and conflicts graciously. Customer service skills that exceed guest expectations. What You Bring Minimum two years of experience in the guest services and/or hospitality industry. Ability to direct and supervise staff. A relationship-builder who encourages open communication and collaboration. Time-management savvy and expert multitasker who thrives in the service industry. Ability to manage issues and empower a team to excel. Strategic thinker who has an eye for detail and a capacity to see the big picture. Benefit from working flexible hours, evenings, and weekends. Efficient multitasker who thrives in a fast-paced environment. Can benefit from working flexible hours, evenings, and weekends. Ability to seamlessly handle complaints, room issues and conflicts. Excellent customer service skills, including the ability to be friendly, efficient, polite and patient. Why Work With Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy. Get to Know Gateway Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. Apply Now! Not the right fit this time? Follow us on our careers social media pages! Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

The Guest Services Supervisor will mentor and guide a team of representatives to ensure exceptional guest experiences and high service standards. They are responsible for managing employee performance, handling guest complaints, and ensuring compliance with safety and sanitation protocols.

Candidates must have a minimum of two years of experience in the guest services or hospitality industry. The role requires strong leadership abilities, excellent multitasking skills, and the capacity to work flexible hours including evenings and weekends.

• Retirement savings plan • Family and friends discounts on travel • Tech discounts • Food and beverage discounts • Fitness discounts • Development and training opportunities

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Staff supervision
• Customer service
• Conflict resolution
• Mentoring
• Coaching
• Performance management
• Time management
• Multitasking
• Communication
• Relationship building
• Strategic thinking
• Attention to detail
• Hospitality management
• Artificial Intelligence
• Customer Service
• Employee Performance Management
• Leadership
• Growth Strategies
• Hospitality
• Hygiene
• Mentorship
• Sanitation
• Restaurant Operation
• Service Industries
• Time Management
• Teamwork

• Hospitality
• Customer Service & Support
• Management & Leadership
• Guest Services Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine