Medical Office Assistant Co-op

About Changepain Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately 75 staff members providing comprehensive chronic pain management services. We combine medical expertise with allied health services in a collaborative healthcare environment. We're looking for a student interested in gaining hands-on experience in healthcare administration while contributing to improving our front desk operations and patient experience. Position Overview This co-op position focuses on front desk operations, patient scheduling, and administrative support in a busy pain management clinic. You'll learn healthcare office procedures, work with our EMR system and gain exposure to patient communication and clinic workflows. This is a learning-focused role where you'll receive training and mentorship while contributing to daily clinic operations. What You'll Do Front Desk & Patient Coordination Greet patients, check them in, and ensure forms and questionnaires are completed Answer phone calls and respond to general inquiries about clinic services, hours, and booking procedures Escort patients to and from treatment rooms and coordinate with clinical staff Maintain a welcoming, professional, and organized front desk environment Appointment Scheduling & Calendar Management Book, reschedule, and cancel patient appointments in our EMR system Manage physician schedules, optimize appointment slots, and maintain waitlists Process appointment confirmation requests and follow up with patients as needed Handle email inquiries related to bookings, cancellations, and rescheduling Medical Records & Documentation Create and maintain electronic patient charts in Telus CHR with supervision Ensure accurate data entry and maintain patient confidentiality (PIPA compliance) Assist with filing, scanning, and organizing patient documentation Administrative Support Process patient payments for appointments and services Assist with intake forms, patient questionnaires, and consent documentation Support clinic opening and closing procedures as assigned Help identify workflow bottlenecks and suggest process improvements Learning Opportunities Shadow experienced MOAs to learn clinic workflows and best practices Receive training on medical terminology, healthcare privacy regulations, and EMR systems Gain exposure to multidisciplinary healthcare team collaboration What You'll Learn How to navigate and use an EMR system (Telus CHR) for scheduling, charting, and patient management Healthcare privacy regulations (PIPA) and patient confidentiality best practices Medical office workflows including appointment coordination, patient intake, and administrative procedures Professional patient communication skills in a clinical environment How a multidisciplinary pain clinic operates and coordinates care across multiple providers Time management and prioritization in a fast-paced healthcare setting Must-Haves What We're Looking For Enrolled in a co-op program at a BC post-secondary institution (college or university) Studying Healthcare, Medical Office Administration, Business Administration, or related field Strong interpersonal skills and comfortable interacting with patients, staff, and healthcare providers Professional demeanor with empathy and patience when working with patients experiencing chronic pain Detail-oriented with strong organizational and multitasking abilities Basic computer skills and comfortable learning new software systems Typing speed of at least 40 words per minute Nice-to-Haves Familiarity with medical terminology Previous experience in a medical office, clinic, or healthcare setting Experience with EMR systems Understanding of PIPA or healthcare privacy regulations Why This Co-op Is Valuable Real Healthcare Experience: Work in an actual pain management clinic, not a simulation Hands-On EMR Training: Gain experience working with one of the major EMR systems in BC Mentorship & Training: Work alongside experienced MOAs who will teach you best practices Multidisciplinary Exposure: See how physicians, nurses, physiotherapists, and admin staff collaborate Career Foundation: Build skills and experience that translate directly to MOA positions after graduation Work Details Location: ChangePain Clinic, Burnaby, BC (in-person required) Duration: 8 months Hours: Full-time (40 hours/week) Compensation: $19/hour How To Apply Send your resume and a brief cover letter

Manage front desk operations including patient check-ins, appointment scheduling, and coordinating patient flow within a multidisciplinary pain clinic. Maintain electronic patient charts in Telus CHR and provide general administrative support to ensure efficient clinic workflows.

Must be a student currently enrolled in a co-op program at a BC post-secondary institution studying Healthcare, Business, or a related field. Requires strong interpersonal skills, a professional demeanor, and a typing speed of at least 40 words per minute.

• Gestion du tempsSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient Coordination
• Appointment Scheduling
• EMR Management
• Medical Records Maintenance
• Patient Communication
• Data Entry
• Medical Terminology
• PIPA Compliance
• Multitasking
• Time Management
• Interpersonal Skills
• Administrative Support

• Healthcare
• Administrative
• Customer Service & Support

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Internship