Trainee Money Adviser

How we use cookies to help you It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site. As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you. You can find out more about the cookies we use. How we use cookies to help you We use essential cookies to make our site work. We'd Also Like To Use Some Additional Cookies To see what help people need most, so we can make our site better help us campaign for changes that make things fairer for everyone let you watch videos on the site Find out more about how we use cookies and keep your data safe. Tell us if you want to accept or reject additional cookies. If you don’t make a choice, some additional cookies will be turned on by default. Choose cookies You’ve accepted additional cookies. You can change your cookie settings at any time You’ve rejected additional cookies. You can change your cookie settings at any time If you are a compassionate and people focused person who enjoys helping others, you can make a significant impact on the lives of people facing problem debt. You will support our clients in finding a path forward during the current cost of living crisis, delivering essential services that achieve tangible and impactful outcomes. Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We have exciting opportunities for you to join our experienced team of Money Advisers and Specialist Money Advisers who provide Money Advice to clients across England and Wales. This is delivered via telephone and digital channels through our MaPS-funded National Debt Advice Hub, our Money Advice Trust Partnership, our local service Grant, and our Consumer Energy Debt Advice Service. Our services operate Monday to Friday (9am to 8pm) and Saturday (9am to 1pm), offering a full range of free support to clients struggling with debts. This role offers an excellent opportunity for Trainee Money Advisers to receive comprehensive training and develop their careers in the advice sector. Successful applicants are expected to achieve competence as a Specialist Money Adviser within 12-18 months, depending on performance, which includes a salary increase to £31,760*. We Are Looking For Candidates Who Possess At least 6 months of experience delivering excellent customer service in a regulated environment (e.g., banking, insurance, or a contact centre). The ability to work both independently and collaboratively within a team. Experience in active listening and questioning, with the capacity to manage challenging situations effectively. We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above roles attract a rewarding remuneration package with excellent terms, please see the Job Pack for full information. We strive to be an inclusive organisation, our aim is to recruit people that represent the diverse communities we serve. We are committed to increasing our diversity - however you identify, or whatever background you bring with you, we welcome your application.

Provide free, independent, and impartial money and debt advice to clients via telephone and digital channels. Support individuals in finding a path forward during the cost of living crisis to achieve tangible outcomes.

Candidates must have at least 6 months of customer service experience in a regulated environment such as banking or insurance. Ability to work independently and collaboratively while managing challenging situations effectively is required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Active Listening
• Questioning
• Debt Advice
• Case Management
• Communication Skills
• Problem Solving

• Social Services
• Finance & Accounting
• Customer Service & Support

Expérience minimale

0+ ans

Postuler avant le

20 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Internship