Casual Customer Service Representative

The City of Quinte West is situated on the shores of the beautiful Bay of Quinte. We are located directly along the Highway 401 corridor approximately 1.5 hours east of Toronto and 2.5 hours west of Ottawa. Over 46,560 people make Quinte West home. Quinte West’s natural setting, with its attractive scenic backdrop of rolling hills, rich farmland and clean waterways, creates a healthy environment for working, living, and raising a family. Safe, well-planned neighbourhoods and plenty of recreational activities make Quinte West the ideal place to visit or call “home”. Position: Customer Service Representative Department: Finance Division: Financial Services Reports to: Supervisor of Taxation and Supervisor of Water Billing Financial Services This department is responsible for providing administrative support services, as needed, to Council and to all City departments. The Department carries out the statutory duties for the City’s Treasurer and is responsible for the taxation and providing financial support service responsibilities for the City and providing advice on fiscal, financial, accounting, purchasing, risk management and asset management matters to the Chief Administrative Officer (CAO) and Council on all statutory, operations and custodial matters affecting the finances of the City. Purpose and Scope: The Customer Service Representative (CSR) is responsible for customer service, front counter general inquiries as well as telephone and email inquiries. The CSR is accountable for taking all City payments and will make deposits, post payments and be responsible for interact, electronic banking, pre-authorized payments and administration of the garbage bag tag program. Matters of a confidential nature shall be treated with due regard for the best interests of the municipality and its personnel. This position is a contributing team member responsible for the day to day work and executing operations in line with department approved policies, plans and programs as well as efficiently meeting service standards in the delivery of municipal services. Duties and Responsibilities: The position will: Provide customer service – receive, respond to and resolve complaints, inquiries and requests for information from the public and other internal/ external contacts; acting as the first point of contact for the City in a professional, courteous and efficient manner to promote a high standard of positive public relations at all times. Communicate in person, by telephone or electronically and coordinate the flow of information internally and with other departments and organizations. Refer customer to the appropriate department or member of staff when appropriate. Receive and process all City payments. Issue receipts, post payments to accounts and prepare bank deposits. Assist Public works and Environmental services with the issuance of various types of permits. Process post-dated, pre-authorized payments and other methods of payments. Maintain confidentiality regarding tax and water account information provided to lawyers, mortgage holders, etc. Prepare tax and water certificates requested from lawyers and mortgage companies for review. Collect, balance and deposit tax certificate fees weekly. Administer garbage bag tags, large and bulky tags and medical waste tags. Balance eStore revenues weekly, prepare deposits and allocate revenues to appropriate GL accounts. Prepare bank deposits. Assist with preparation of tax and water billing. i.e. sort tax notices into mailing groups and check for accuracy; process through postage machine for mailing. Maintain customer tax and water accounts with accurate address, billing and banking information. Prepare reports for daily cash sheet and balancing. Prepare reports, spreadsheets, correspondence and general typing for department staff. Demonstrate a commitment to learning and overall professional development. Follow all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act, other applicable legislation, best practices, City policies and procedures where applicable. Protects own health and health of others by adopting safe work practices, reporting unsafe conditions immediately, in regard to occupational health and safety. Follows all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act, other applicable legislation, best practices and City policies and procedures, where applicable. Note: Above duties are representative of a typical position and are not to be construed as all-inclusive. Contacts: The position will have direct contact with: Internal: Supervisor of Accounting, Supervisor of Taxation, Supervisor of Water Billing, Manager of Financial Services, Finance Director /Treasurer, department staff and all City departments. External: General public, ratepayers, law offices, mortgage companies, real estate agencies, garbage tag vendors. Education/Specialized Training/Skills: The incumbent must have: A minimum of a two (2) year community college diploma in Accounting or a related field. Demonstrated ability to function positively in a diverse range of teamwork situations and have a focus on customer service. Excellent organizational, interpersonal, verbal and written communication and office administration skills with the ability to multi - task in a busy environment with a proven focus on service delivery. A highly developed sense of professionalism, tact and diplomacy. Must demonstrate respect for confidential and sensitive issues Demonstrated telephone and public relations skills. Demonstrated ethical behaviour and business practices. Strong computer skills including Google Workspace, Microsoft Word, Excel, PowerPoint, Dayforce (or other similar software programs) email and internet. Strong written and verbal communication skills. Strong and effective analytical, strategic, critical thinking and problem solving abilities. Nice to have: Although not required, the following would be considered a preferred asset to the position. A valid Class G Driver’s Licence and a safe driving record in good standing, satisfactory to the employer. The ability to communicate in both English and French. Work Experience: A minimum of two (2) years of experience in a finance related customer service environment is required. Effective communication skills and the ability to work in a busy, multi-faceted environment are necessary in addition to having a working knowledge of spreadsheets, tax software, word processing computer skills. Decision Making: This position requires some judgement involving making minor decisions affecting the accuracy and quality of work. Supervision: Not Applicable. Work Environment: Work in an office environment on a regular basis. Personal information and any supporting material are collected and administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We thank all applicants who apply but advise that only those selected for an interview will be contacted. The City of Quinte West is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact the Human Resources Department at 613-392-2841 ext. 1106 or [email protected] to ensure your accessibility needs are accommodated throughout this process. Applicants will be required to consent to the completion of a criminal reference check and the completion of a driver’s abstract, if deemed a requirement of the position. The City of Quinte West does not use artificial intelligence (AI) to screen, assess, or select candidates in its recruitment processes. All applications are reviewed and assessed by Human Resources staff and the hiring manager.

The Customer Service Representative is responsible for providing front-counter, telephone, and email support while managing municipal payments and financial inquiries. They also assist with administrative tasks, including permit issuance, tax and water billing support, and maintaining accurate account records.

Candidates must possess a minimum of a two-year community college diploma in Accounting or a related field. A minimum of two years of experience in a finance-related customer service environment is required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Google WorkspaceSouhaitée
• Manipulation d’argentSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée
• Microsoft WordSouhaitée
• ComptabilitéSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Accounting
• Customer service
• Financial support
• Data entry
• Cash handling
• Office administration
• Google Workspace
• Microsoft Word
• Excel
• PowerPoint
• Dayforce
• Communication
• Problem solving
• Analytical skills
• Diplomacy
• Confidentiality
• Report Writing
• Tax Software
• Safe Driving
• Administrative Support
• Tactfulness
• Office Administration
• Ceridian Dayforce
• Professionalism
• Issuing Receipts
• Effective Communication
• Bilingual (French/English)
• Ethical Standards And Conduct
• Service Standards
• Microsoft Excel
• Artificial Intelligence
• Asset Management
• Deposit Accounts
• Billing
• Biomedical Waste
• Spreadsheets
• Decision Making
• Customer Service
• Public Relations
• Computer Literacy
• Mortgage Loans
• Critical Thinking
• Disabilities
• Word Processing
• Occupational Safety And Health
• Finance
• Financial Services
• Financial Accounting
• Problem Solving
• Risk Management

• Customer Service & Support
• Finance & Accounting
• Government & Public Sector
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Postuler avant le

31 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine