Planner, Equipment

28 Aug 2026 Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local. Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000 diverse employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing facilities. Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to our employees, customers, consumers, and communities. Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us there. For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product. Role Details Work Location – Any facility in Canada, preferably in the Central or East region Shift/Hours or Hybrid Environment – Hybrid, Monday to Friday, 40h/week, 7am to 3pm Initial Posting Close Date – September 11, 2026 About This Opportunity Reporting to the Supervisor, Equipment Services Operations, the Equipment Planner is responsible for reviewing work orders before scheduling and dispatching calls for Cooler Movers, Fountain Installers and Field Technicians. They are also responsible for updating and maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local and North America Operating Unit (NAOU) customers. The Equipment Planner must have excellent communication skills as they collaborate with department Managers, Field Service Supervisors, Account Coordinators, Sales, and Customers. Responsibilities Oversee the dispatching of planned equipment service calls Monitor the Dispatch Grid to ensure productivity and efficiency Maximize delivery efficiencies and driver safety through proper load distribution Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement) in Technician workday Accurately process and schedule Customer Service Tickets within designated milestones Receive inbound emails and calls from the Technician or Field Service Supervisor Handle customer escalations, providing resolutions to the customer Handle inbound customer calls for movement requests Perform customer readiness for equipment installations Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA) Act as a contact between internal stakeholders (Sales, Customer Ops., MRC, FSV, and Field Service) for escalations and investigation Report on equipment and service activities and other functional areas Oversee equipment service projects and initiatives Create Purchase Orders (POs) in SAP Qualifications High School Diploma or GED required 1+ years of customer service experience required Knowledge of Canadian geography is an asset Operations/logistics experience Flexibility to work evenings, weekends, and holidays. SAP and Salesforce experience an asset Strong communication skills by email, phone, in person Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc. Ability to problem-solve and multi-task Strong time management skills Can work independently and in a team setting Why work with us? Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career. Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning. We are committed to offering a comprehensive benefits package designed to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving programs, family and employee assistance program, paid vacation and floater days. We have close, local connections with the communities in which we operate across Canada. We’re determined to make a positive difference in our communities; this includes opportunities for employee volunteerism. We’re building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/ Coke Canada has been recognized as one of Canada’s Best Employers for Diversity, and we’re committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications. If this role excites you, even if you don’t check every box, we encourage you to apply. Your unique experience and perspective could be what we’re looking for. Unless otherwise specified, this job post is for an existing vacancy. Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-844-383-2653 or email [email protected]. Important – please note All offers of employment at Coke Canada Bottling are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some, or all, of the following: criminal clearance, employment verification, education verification and driver's abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further consideration.

The Equipment Planner is responsible for reviewing work orders, scheduling, and dispatching service calls for technicians and installers. They also maintain customer databases and collaborate with internal stakeholders to meet customer expectations.

A high school diploma or GED and at least one year of customer service experience are required. Proficiency in Microsoft Office is necessary, while experience with SAP, Salesforce, and Canadian geography is considered an asset.

• Competitive Compensation Package • Retirement And Saving Programs • Family And Employee Assistance Program • Paid Vacation • Floater Days • Comprehensive Health And Well-being Package

• Gestion du tempsSouhaitée
• SAPSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Multi-TaskingSouhaitée
• LogistiqueSouhaitée
• Microsoft OfficeSouhaitée
• schedulingSouhaitée
• SalesforceSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dispatching
• Customer Service
• SAP
• Salesforce
• Microsoft Office
• Logistics
• Time Management
• Problem Solving
• Communication
• Scheduling
• Purchase Orders
• Multi-tasking

• Logistics
• Manufacturing
• Customer Service & Support
• Food & Beverage
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

28 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level