Guest Services Attendant/Barista - Pineapple Hall

ABOUT THE POSITION Pineapple Hall is looking for Guest Service Attendants/Baristas to fill out our team on a part-time basis. As a Guest Service Attendant/Barista you will play a key role in delivering exceptional customer service while preparing and serving a variety of beverages. You will be responsible for several functions including, but not limited to, taking orders, guiding guests through the menu and providing recommendations as well as preparing hot and cold beverages, and restocking supplies and greeting customers. Customer service skills and knowledge of brewing equipment is considered an asset. If you are passionate about customer service and creating great customer experiences this opportunity is for you! Must have availability weekday mornings and afternoons. Candidates will be trained at both Pineapple Hall and Needs Must for this dual role. WHO WE ARE Pineapple Hall is one of the newest additions into the Concorde Group Family. Located in Stephen Avenue Place, this energetic and sophisticated new Foodhall concept is based on showcasing all that Concorde has to offer in one convenient spot. Have you ever wanted your favorite dish from Lulu Bar or Bridgette Bar, but don't have time to be seated in a restaurant? Now you can get all your favorites in one place and in one easy step. The Pineapple hall allows you to grab a quick lunch and choose from all your favourites, or try something new! WHAT WE OFFER * * Hourly Wage: $15/hour * Gratuities * Extended health benefits after 90 days for employees working 28+ hours per week * 25% Company-wide food & beverage discount & access to frequent local business discounts/specials WHAT YOU'LL DO * Take customer orders and payments and process through our POS system. * Prepare and serve beverages such as coffee, tea, smoothies and other specialty beverages. * Pay close attention to details when customers are ordering their preferences. * Ensure the highest level of hygiene and food safety is adhered to by all personnel in the preparation and handling of food items. * Ensure that the venue is always maintained at the highest level of cleanliness. * Ensure all food products are stored in appropriate containers and labeled to minimize waste, maximize quality, and ensure freshness. * Consistently conduct yourself in a professional and positive manner when greeting customers. * Aid in meeting and exceeding department objectives. * Motivate fellow staff and encourage high self-esteem and efficiency in the workplace. * Respond in a positive, budget-conscious, and timely manner to all internal and external guest requests and complaints. * Adhere to all policies and guidelines, checklists, prep sheets, and par sheets, as assigned. * Accurately follow all reporting procedures for accidents and incidents in the workplace. * Perform other related ad-hoc duties as required to support team operations. WHAT YOU HAVE * Previous work in the hospitality – previous barista experience is required (1-2 years) * Experience with using a POS system. * Excellent customer service skills. * Flexibility to work various shifts. * Great multi-tasking skills. * Strong English communication skills. * Basic Math skills. * Ability to maintain composure, professionalism, and ensure coworkers are supported in difficult and stressful situations. * Ability to stand for extended periods of time and can lift up to 50lbs. * Required to hold or obtain upon hire the following certifications: ProServe and Alberta Health Services Food Safety Training.

You will be responsible for taking customer orders, preparing various hot and cold beverages, and maintaining a clean and hygienic workspace. Additionally, you will guide guests through the menu and ensure high-quality service standards are met consistently.

Candidates must have 1-2 years of previous barista experience and proficiency with POS systems. You are also required to obtain ProServe and Alberta Health Services Food Safety certifications upon hire.

• Gratuities • Extended health benefits • Company-wide food & beverage discount • Local business discounts

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Barista skills
• POS system operation
• Beverage preparation
• Food safety
• Hygiene standards
• Multi-tasking
• Communication
• Basic math
• Professionalism
• Inventory management
• Energetic
• Composure
• Cleanliness
• Customer Service
• English Language
• Food Safety And Sanitation
• General Mathematics
• Multitasking
• Operations
• Restaurant Operation
• Greeting Customers
• Detail Oriented

• Hospitality
• Food & Beverage
• Customer Service & Support
• Retail
• Guest Services Attendant
• Barista
• Bartenders
• Baristas
• Fast Food and Counter Workers

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine