BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE

Join a Global Leader & Grow Your Career Are you bilingual and passionate about delivering outstanding customer experiences? Looking to build a career with a company that invests in your growth? Crown Lift Trucks Canada is looking for a motivated and customer-focused Bilingual Inside Sales Representative to join our dynamic and supportive team. Crown Lift Trucks, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. At Crown, our people are our strength—and your success is our priority. WHAT YOU’LL DO In this role, you’ll be the first point of contact for potential customers, helping drive business growth while delivering exceptional service. * Engage with customers via phone, email, and chat * Qualify incoming leads and connect them with the right sales teams * Proactively generate new opportunities through outbound calls * Track and manage customer interactions in CRM systems * Follow up on leads and contribute to sales success * Provide accurate product and service information * Collaborate with internal teams to ensure seamless customer support WHAT YOU BRING * Bilingual in French and English (required) * College Diploma, preferably in business management, marketing, entrepreneurship, professional selling, or related business program. * 2+ years of working experience in sales preferred, however willing to train. * Strong communication and relationship-building skills * Comfortable using Microsoft Office and CRM tools * Highly organized with strong time management abilities * Self-driven, proactive, and results-oriented * Ability to multitask and prioritize effectively * Team player with the ability to work independently * Fluency in English (advanced level) is required 50% of the time to communicate with the customers in other provinces in Canada, with whom communication is conducted exclusively in English. WHY JOIN CROWN? * Competitive Benefits Package: * Medical, dental, vision, life insurance * Short-term & long-term disability coverage * Financial Security: * Pension plan * Career Growth: * Ongoing training and professional development * Advancement opportunities * Supportive Culture: * Collaborative, team-oriented environment * Work with industry leaders and cutting-edge solutions Make an Impact At Crown Lift Trucks, you’re not just taking a job—you’re building a career with a company that values innovation, teamwork, and excellence. Ready to grow with us? Apply today and be part of something bigger. ADDITIONAL INFORMATION Job location: On-site, Saint-Laurent Schedule: Monday to Friday, 8:00 am to 4:30 pm Position: Full Time, Permanent Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment. We are an equal opportunity employer. #HP

The representative will act as the first point of contact for potential customers, managing inquiries via phone, email, and chat. They are responsible for qualifying leads, generating new sales opportunities, and maintaining accurate records in the CRM system.

Candidates must be bilingual in French and English and possess a college diploma in a business-related field. At least two years of sales experience is preferred, along with strong communication skills and proficiency in Microsoft Office and CRM tools.

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability coverage • Long-term disability coverage • Pension plan • Ongoing training • Professional development

• Gestion du tempsSouhaitée
• FrançaisSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée
• AnglaisSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism
• French
• English
• Sales
• Customer service
• Lead qualification
• Outbound calling
• CRM systems
• Microsoft Office
• Communication
• Relationship building
• Time management
• Multitasking
• Product knowledge
• Teamwork
• Problem solving
• Inside Sales
• Material Handling Equipment
• Outbound Calls
• Lead Follow-Up
• Support Services
• Bilingual (French/English)
• Customer Support
• Multilingualism
• Customer Relationship Management
• Management
• Customer Service
• English Language
• Entrepreneurship
• Forklift Truck
• Selling Techniques
• Warehousing
• Leadership
• Marketing
• Innovation
• Relationship Building
• Time Management
• Team Oriented

• Sales
• Customer Service & Support
• Manufacturing
• Logistics
• Administrative
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine