Customer Service Representative

Company Description CSA Transportation is a North American logistics company specializing in Less Than Truckload (LTL) freight services across Canada and the United States. With fifteen full-service terminals and extensive regional expertise, the company offers reliable coverage from coast to coast and across borders. Job description CSA Transportation is currently looking to recruit Customer Service Representatives to join our growing Toronto team. What your responsibilities will include: Answer incoming customer phone calls and emails in a professional and timely manner to respond to orders Respond to general customer inquiries regarding the shipment status and invoice inquiries Investigate customer complaints regarding services and policies Prepare and enter customer quotes for transportation services Coordinate with internal operations team to ensure timely and accurate information is provided to customers Resolve customer inquiries and complaints professionally, escalating issues when necessary Assist with general administrative and customer service duties as required What we require from you: High School Diploma 2 year experience in Customer Service is an asset, preferably in the transportation, logistics, or freight forwarding industry. Knowledge of freight, LTL, or transportation industry practices is beneficial. Experience with Truck Mate is an asset Strong computer skills; ability to use various computer software with little to no supervision Excellent verbal and written communication skills, with strong listening and problem-solving abilities; ability to type 30 wpm Ability to work independently and work within a team Ability to work on-site in the Greater Toronto Area, manage multiple priorities, and maintain accuracy under time pressures. What we can offer you: A chance to join a growing, fast-paced company Being part of a fun and collaborative team in a challenging work setting Health & Benefits program Competitive Salary Job Type: Full-time Pay: $43,000 - $45,000 yearly Benefits: Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Vision Care

The role involves handling customer inquiries via phone and email regarding shipment status, quotes, and invoices. It also requires coordinating with internal operations to resolve complaints and ensure accurate information delivery.

Candidates should have a High School Diploma and ideally 2 years of experience in customer service within the transportation or logistics industry. Proficiency in Truck Mate and strong computer skills are considered assets.

• Casual dress • Dental care • Disability insurance • Extended health care • Life insurance • On-site parking • Paid time off • RRSP match • Vision Care

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• LogistiqueSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Logistics
• Freight Forwarding
• Truck Mate
• Verbal Communication
• Written Communication
• Problem Solving
• Typing
• Time Management
• Administrative Support

• Customer Service & Support
• Logistics
• Transportation
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

16 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte