user support technician

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Startup company. Willing to relocate. Tasks: Report on the performance of computer systems and networks. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Computer and technology knowledge: Shell script. Internet. Servers. Programming software. Database software. Programming languages. JavaScript. MS Office. Spreadsheet. TCP/IP. Visual Basic. Type of experience: Call centre. Area of work experience: Quality assurance or control. Work conditions and physical capabilities: Fast-paced environment. Handling heavy loads. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Excellent oral communication. Initiative. Ability to multitask. Time management. Honesty. Experience: 1 year to less than 2 years. Employment terms options: Morning. Day. Health benefits: Dental plan. Vision care benefits. Financial benefits: Life insurance. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

• Dental plan • Vision care benefits • Life insurance

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Additional information Work conditions and physical capabilities Fast-paced environment Handling heavy loads Attention to detail Sitting Personal suitability Ac

Formation minimale

Diplôme collégial

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24 août 2026