The AI platform for customer experience.
San Ramon, California
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Hybride · Vancouver
You will develop and maintain software solutions that interface with VoIP hardware devices while collaborating with cross-functional teams to implement features. Additionally, you will troubleshoot production issues and ensure code quality through rigorous testing and peer reviews.
Sur place · Vancouver
You will develop and maintain web and desktop applications while collaborating with the data science team to build an Agentic AI framework. Additionally, you will mentor junior engineers and participate in code reviews to ensure high-quality, scalable software delivery.
Sur place · Kitchener
Design and build systems that bridge the gap between AI capability development and scalable production deployment. Focus on improving model packaging, versioning, rollout safety, and automated evaluation systems.
Hybride · Kitchener
The AI Engineer will own the backend implementation and linguistic optimization of the Text-to-Speech layer for AI voice agents. This includes managing voice personas, integrating TTS vendor APIs, and collaborating with ASR and Audio AI engineers to minimize latency.
Hybride · Vancouver
Own the backend implementation and linguistic optimization of the Text-to-Speech layer for AI voice agents. Bridge the gap between speech science and product engineering to ensure natural, context-aware voice personas.
Hybride · Vancouver
You will lead the design and development of APIs, events, and frameworks to empower external developers to build integrations for the Dialpad platform. Additionally, you will own the full development lifecycle of platform features while collaborating with product managers and mentoring engineering teammates.
Hybride · Vancouver
You will lead the design and development of APIs, events, and frameworks to empower external developers to build integrations for the Dialpad platform. Additionally, you will collaborate with product managers and engineering teams to translate developer needs into scalable technical solutions while mentoring other engineers.
Hybride · Kitchener
You will define the 1-3 year roadmap for shared services and architect plans to decouple existing functionality into reusable services. Additionally, you will drive execution, mentor engineers, and ensure high-quality delivery through well-tested features.
Sur place · Vancouver
Lead the product strategy and roadmap for Platform and Agentic Integrations, focusing on APIs, webhooks, and MCP capabilities. Define the primitives and management experiences that allow AI Agents to connect to external systems and automate workflows.
Sur place · Vancouver
Lead the design of foundational layers and platform-wide AI initiatives to define interaction models and patterns. Partner with leadership to ship production code and coded prototypes while mentoring other designers on AI fluency and craft.
Sur place · Kitchener
You will own the end-to-end quality strategy, test automation, and evaluation frameworks for Dialpad’s AI Voice Agent services. This includes building tooling for LLM observability, integrating quality checks into CI/CD pipelines, and partnering with development teams to ensure system reliability.
Hybride · Kitchener
Own and manage global hardware and cloud infrastructures with a focus on reliability, scalability, and operational excellence. Lead capacity planning, server deployment, and the automation of manual processes across the global server fleet.
Hybride · Kitchener
Lead a high-performance Customer Success team to reduce churn and down-sell while driving growth within the small business customer base. Develop strategies to engage at-risk customers and report performance statistics to the executive leadership team.
Sur place · Kitchener
Own the end-to-end quality and automation frameworks for AI Voice Agent services, including the development of evaluation frameworks for LLM response quality. Partner with Applied AI teams to ensure system stability, observability, and the mitigation of AI-related risks like hallucinations.
Sur place · Vancouver
Develop and refine state-of-the-art NLP and ML algorithms to power autonomous voice agents and business communication features. Collaborate with cross-functional teams to deploy scalable models and contribute to the scientific community through academic publications.
Sur place · Kitchener
Develop and refine state-of-the-art NLP and ML algorithms to power autonomous voice agents and business communication features. Collaborate with cross-functional teams to deploy models in production and contribute to the scientific community through academic publications.
Sur place
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowin…
Sur place · Kitchener
Design and execute validation strategies for agentic AI, NLP, and speech workflows to ensure release-readiness. Co-own LLM-judge metric development and maintain QA tooling and pipelines for scalable evaluations.
Sur place · Vancouver
Design and execute validation strategies for agentic AI, NLP, and speech workflows to ensure release-readiness. Co-own LLM-judge metric development and maintain QA tooling and pipelines for scalable evaluations.
Sur place · Kitchener
Design and improve systems that connect AI capability development to production reality, including packaging, versioning, and deploying model artifacts. Build deployment pathways, observability tools, and automated evaluation systems to ensure reliable and scalable AI operations.