Sr. Software Engineer (Hardware)

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Software Engineer, you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience. You’ll work closely with customers and customer-facing teams to provide industry-leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with Dialpad’s cutting-edge cloud communication platform. You’ll be contributing directly to high-impact projects that drive critical business strategies. This position reports to our Hardware Engineering Manager and is a hybrid role, with the opportunity to be based in our Vancouver office. What you’ll do Develop and maintain software solutions and integrations that interface with VoIP devices, including IP phones, SIP adapters, ATA adapters, and DECT base stations. Design and implement features and improvements for device management, provisioning, activation, and control in the UI. Troubleshoot production/customer-related issues with devices. Write and maintain comprehensive unit tests to ensure the robustness of the device integration management software. Maintain code quality by reviewing peers’ code. Collaborate with Product Management, Design, and cross-functional engineering teams to understand the requirements and translate them into technical specifications. Work closely with QA throughout the entire lifecycle of a feature. Work on self-development and continuous self-improvement to stay up-to-date with the latest technologies in the field. Skills you’ll bring Professional experience as a Software Engineer. Hands-on experience with Python or other relevant structured languages. Experience working with both front-end and back-end technologies. Experience working with databases. Expertise in unit testing. Familiarity with networking protocols (TCP, UDP). Experience with RESTful APIs. Familiarity with version control systems (Git). For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits. British Columbia, Canada Salary Range $175,500—$218,250 CAD Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

You will develop and maintain software solutions that interface with VoIP hardware devices while collaborating with cross-functional teams to implement features. Additionally, you will troubleshoot production issues and ensure code quality through rigorous testing and peer reviews.

The role requires professional software engineering experience with proficiency in Python and familiarity with networking protocols and RESTful APIs. Candidates should have experience working with both front-end and back-end technologies and a strong background in unit testing.

• Competitive salary • Comprehensive benefits • Growth opportunities • AI tools • Training program

• GitSouhaitée
• PythonSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Python
• VoIP
• SIP
• Networking protocols
• TCP
• UDP
• RESTful APIs
• Git
• Unit testing
• Device management
• Provisioning
• Software engineering
• Front-end
• Back-end
• Databases
• Empathy
• Software Solutions
• Agentic AI
• Optimism
• Self Development
• Workflow Management
• Curiosity
• Git (Version Control System)
• Edge Intelligence
• AI Agents
• Application Programming Interface (API)
• Artificial Intelligence
• Automation
• Unit Testing
• Business Communication
• Customer Service
• Version Control
• Communication
• Computer Engineering
• Device Management
• Session Initiation Protocols
• Python (Programming Language)
• Project Management Software
• Network Protocols
• Product Management
• RESTful API
• Safety Assurance
• Software Engineering
• Software Quality (SQA/SQC)
• Business Strategies
• Troubleshooting (Problem Solving)
• User Interface (UI)
• Front End (Software Engineering)
• Hardware Adapters
• Transmission Control Protocol (TCP)

• Software
• Technology
• Engineering
• Hardware/Software Engineer
• Software Developer / Engineer
• Software Developers

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine