General Office Clerk

Duncan Craig LLP - Office Services Clerk Position Overview: The role of Office Clerk is to provide support to the Firm by working in our Office Services Team reporting to the Office Services Manager. The position requires the ability to work independently while contributing as a member of the Office Services Team. You will be expected to manage a busy workload and contribute to a positive experience for our clients and firm members. You are expected to adapt to new technologies, processes, and duties to ensure tasks are completed in an accurate and timely fashion. Essential Duties and Responsibilities Document Processing Photocopy, bind, collate, tab and otherwise organize documents Operate within a ticket system to organize workloads and priorities for incoming document production matters Working with Adobe to organize electronic documents into sections, create index, print images Scanning paper documents into electronic documents Reception Duties Greet clients on phone or in person, direct inquiries to the appropriate parties and handle drop in inquiries, create a welcoming and professional atmosphere Set up coffee stations, organize meeting room set up and clean up Coordinate meeting room bookings, keep meeting room schedules on time through communication with individuals using the rooms Order items such as: catering, flowers, gift cards, taxies for clients, office supplies, eCoordinate repairs/services with landlord, organize first aid/emergency training schedule Assist with client identification document requirements, receiving document drop offs and/or couriers, minor photocopying, typing documents, some data entry Other duties as assigned General Office Duties Mail delivery and pick up; Couriers Office Supplies – ordering/stocking Boardroom maintenance – set up coffee/water, clean up after meetings Delivery of office supplies to various stations Set up snacks/supplies in lawyer/staff lounges Competencies Outstanding customer service – ability to respond promptly to client needs, seeks feedback to improve service levels; meets commitments Oral Communications – ability to speak clearly and persuasively in positive and negative situations; good listener who responds well to questions Written Communications – writes clearly and informatively; edits work for spelling and grammar Temperament – able to work with minimal supervision; prioritizes and anticipates work requirements; works well under occasional periods of pressure Ethics – able to maintain client confidentiality and Firm information confidential at all times; understands and follows the general rules of ethical behaviour Computer Skills – ability to use Microsoft Office; ability to use the internet and cloud-based client programs; accurate typist; ability to use general office equipment Education and Experience English language skills are required Three to five years of receptionist or office clerk experience is preferred Grade 12 graduate with business subjects or completion of an appropriate certificate program from a business school/college is preferred Skills English Language skills – ability to read and comprehend instructions and compose standard business correspondence Mathematical skills – basic numeracy skills with addition, multiplication and division Reasoning ability – able to use common sense understanding to carry out instructions Work Environment – ability to function in an office setting with moderate noise levels and regular interruptions, may be required to lift up to 30 lbs from time to time, extensive sitting and keyboarding is required What will be required to be successful in this position (“ideal candidate”) Team player with a positive attitude and strong work ethic and excellent attendance Excellent time management skills and able to juggle competing priorities Ability to manage emotions when under tight deadlines and dealing with challenging personalities Excellent communicator both written and oral Professional, ability to handle confidential information; discrete Actively works to understand systems and processes and seeks ways to be efficient Accurate with excellent attention to detail Work Hours Full time position - Monday to Friday, 8:00 am to 5:00 with a 1 hour unpaid lunch break and two 15 minute breaks (40 hours paid weekly) Compensation Salary will depend on experience level and demonstrated abilities Health Benefits (premium is 100% employer paid) RRSP matching after 1 year of service Vacation and Personal Days Please send your resume to the Director of People & Development [email protected]. Only qualified applicants will be contacted for an interview.

Provide administrative support through document processing, reception duties, and general office maintenance. Manage a busy workload including client greetings, meeting room coordination, and mail delivery.

Preferred three to five years of receptionist or office clerk experience and a high school diploma or business certificate. Must possess strong communication skills, basic numeracy, and the ability to use Microsoft Office.

• Health Benefits • RRSP Matching • Vacation Days • Personal Days

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Document Processing
• Reception
• Customer Service
• Microsoft Office
• Time Management
• Written Communication
• Oral Communication
• Data Entry
• Adobe
• Confidentiality
• Organization
• Typing

• Administrative
• Legal
• Customer Service & Support

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

16 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte