Order Desk Associate

Job description Our company is seeking a detail-oriented and customer-focused Order Desk Representative to join our Calgary-based team. This role supports the order fulfillment process by entering and managing customer orders, ensuring accurate data input, and providing responsive communication to both internal teams and external customers. Candidates with experience in customer service and a background in accounting or data analysis are encouraged to apply. Key Responsibilities * Accurately enter and manage customer orders within the ERP and CRM systems, ensuring data integrity at every stage. * Communicate with customers via phone and email to confirm order details, timelines, and changes. * Collaborate with Sales, Production, and Operations teams to coordinate order fulfillment and resolve issues proactively. * Monitor order progress, delivery schedules, and lead times, providing updates to customers as needed. * Assist with generating order-related reports and verifying billing accuracy. * Support the team lead in implementing and maintaining standard operating procedures. * Contribute to a culture of continuous improvement by identifying and reporting workflow inefficiencies or system issues. * Maintain accurate digital records and documentation in compliance with company policies. Qualifications * Post-secondary education in Business Administration, Accounting, Process Engineering or a related field is required. * 3 - 5 years of experience in a customer service role. * 3 – 5 years of demonstrated experience in order entry, accounting support, process improvement role. * Strong data entry and accuracy skills; experience working with ERP or CRM systems is a strong asset. * Strong communication and interpersonal skills. * Comfort working in a fast-paced, manufacturing or distribution environment. * Proficient with Microsoft Office (particularly Excel); experience with inventory or order management software is a plus. * Detail-oriented with a commitment to data quality and process reliability. #INDCA

The Order Desk Associate is responsible for accurately entering and managing customer orders within ERP and CRM systems while maintaining data integrity. They also coordinate with internal teams and customers to ensure timely order fulfillment and resolve any issues that arise.

Candidates must have post-secondary education in Business, Accounting, or a related field and 3-5 years of experience in customer service and order entry. Proficiency in Microsoft Office and experience with ERP or CRM systems are required for this role.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Order Entry
• Customer Service
• Data Entry
• ERP Systems
• CRM Systems
• Accounting Support
• Process Improvement
• Communication
• Microsoft Office
• Excel
• Inventory Management
• Order Management
• Data Integrity
• Reporting
• Billing Accuracy
• Documentation
• Workflow Management
• Microsoft Excel
• Accounting
• Data Analysis
• Billing
• Customer Relationship Management
• Business Administration
• Continuous Improvement Process
• Data Quality
• Process Engineering
• Enterprise Resource Planning
• Sales
• Order Fulfillment Management
• Standard Operating Procedure
• Interpersonal Communications
• Operations
• Order Management Systems
• Team Leadership
• Reliability
• Detail Oriented

• Customer Service & Support
• Administrative
• Finance & Accounting
• Manufacturing
• Logistics
• Desk Associate
• Order Processor / Order Entry Clerk
• Shop Sales Assistants
• Order Clerks

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine