eXpert Care Desk, Concierge - (REMOTE)

What you will do: Providing world-class service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM. Helping to direct agents to where they need to go for help in different areas of our company. How you will make an impact: Frontline support for the ticket system in the world and agent support CRM. Knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources. Provide world-class service to the agents Answer inquiries in live chat and email Provide resources and respond to agent inquiries via multi queue phone system Other duties as assigned How you will grab our attention: High school diploma required or equivalent years of applicable experience 0-2 years experience Real Estate experience strongly preferred Excellent written and verbal communication skills Excellent organizational skills Strong knowledge of Microsoft Office/Google Suite Real Estate experience preferred Excellent written and verbal communication skills in both English and French Problem Solving Skills 2+ years in the Customer Service industry If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: Employer paid Medical coverage, as well as Dental & Vision benefits Company supplied equipment; laptop, monitor, headset RRSP with up to a 4% match Fully remote environment Amazing company culture And more… EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Provide world-class support to agents through ticketing systems, live chat, email, and multi-queue phone systems. Assist agents by directing them to appropriate company resources and platforms.

Requires a high school diploma or equivalent and 0-2 years of experience, with a strong preference for real estate industry background. Candidates must possess excellent communication skills in both English and French, along with proficiency in Microsoft Office and Google Suite.

• Medical coverage • Dental benefits • Vision benefits • Company supplied equipment • RRSP with up to a 4% match • Fully remote environment

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Ticketing system
• CRM
• Multi-queue phone system
• Communication skills
• Organizational skills
• Microsoft Office
• Google Suite
• Problem solving
• Real estate knowledge
• Bilingual (English and French)
• Organizational Skills
• Bilingual (French/English)
• Customer Relationship Management
• Customer Service
• Issue Tracking
• Problem Solving
• Real Estate
• Verbal Communication Skills
• Virtual Environment
• Customer Inquiries
• Google Workspace

• Customer Service & Support
• Administrative
• Front Desk Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine