Fairmont Gold Captain

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Fairmont Gold Captain At Fairmont Chateau Whistler, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Captain you will bring our exceptional Fairmont Gold standards to life. This is a full-time, permanent position STARTING IN SEPTEMBER 2026. Starting rate of pay: $26.25 per hour We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $31.25. Job Duties Include Consistently offer professional, friendly and engaging service Lead service in the Fairmont Gold Lounge and ensure menu and food presentation is in keeping with Fairmont Gold standards Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty Assist guests regarding hotel facilities in an informative and helpful way Provide exceptional information to our Guests about local and area attractions Qualifications Previous customer related supervisory experience preferred Food Safe Certification is required Serving It Right Qualification Required Job Perks & Benefits Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com.

The Fairmont Gold Captain leads service in the exclusive Gold Lounge, ensuring food presentation and standards are maintained. They are responsible for developing strong guest relationships and providing detailed information about hotel facilities and local attractions.

Candidates should have previous customer-related supervisory experience and must possess Food Safe and Serving It Right certifications. Legal eligibility to work in Canada is required as the hotel does not provide visa sponsorship.

• Subsidized staff accommodation • Complimentary meal per shift • Employee Travel Program • Discounts on room rates and food & beverage at Fairmont & Accor properties • Golf passes • Ski passes

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Relationship Management
• Food Presentation
• Supervisory Experience
• Customer Service
• Hospitality Management
• Menu Knowledge

• Hospitality
• Food & Beverage
• Customer Service & Support
• Management & Leadership

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level