Front Desk Agent - Full Time

Company Description First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Job Description Why work for Fairmont Pacific Rim? Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification A competitive rate of $32.55 per hour Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world! Complimentary work meal through our Colleague Dining Program Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Travel reimbursement program for a TransLink monthly pass Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program Opportunities to participate in sustainability, charity, and community engagement initiatives. Access to world-class training, leadership programs, and career development opportunities across a global network. Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same. Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties. What You Will Be Doing Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Qualifications Your experience and skills include: Previous experience in Housekeeping within a hotel environment Prior supervisory or leadership experience is an asset Strong attention to detail and commitment to high standards of cleanliness and service Strong communication, organizational, and problem-solving skills Ability to lead and motivate a diverse team in a fast-paced environment Ability to work flexible hours, including weekends and holidays Additional Information Your Team And Working Environment At Fairmont Pacific Rim, we are committed to creating an engaging and supportive workplace where colleagues feel valued and inspired. As part of the Housekeeping team, you will work alongside passionate professionals dedicated to delivering exceptional service and maintaining the luxury standards that define our hotel. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Manage guest arrivals and departures by handling check-ins, requests, and account settlements. Provide a personalized luxury experience and promote hotel facilities through up-selling.

Requires previous experience in a hotel environment with strong communication and organizational skills. Ability to work flexible hours, including weekends and holidays, is essential.

• Complimentary Work Meal • Food & Beverage Discount Program • Travel Reimbursement Program • Health Insurance • Paramedical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • Company-matched Pension Plan • Group Registered Retirement Savings Plan • Complimentary Hotel Stay • Career Development Opportunities • Discounted Room Rates

• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• LeadershipSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Relations
• Check-in Procedures
• Account Settlement
• Up-selling
• Communication
• Organization
• Problem-solving
• Leadership
• Attention To Detail
• Team Motivation

• Hospitality
• Customer Service & Support
• Management & Leadership

Expérience minimale

2+ ans

Postuler avant le

12 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level