Housekeeping Operations Manager

Résumé du poste

Lead and supervise the housekeeping department to ensure luxury cleanliness standards across guest rooms and public areas. Manage operational budgets, staffing levels, and team performance while resolving guest service issues promptly.

Détails du poste

Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today! Job Description As the Housekeeping Operations Manager at Fairmont, you will lead and inspire a team of housekeeping professionals to deliver the highest standards of cleanliness and luxury service. You will be responsible for overseeing daily operations, ensuring guest satisfaction, maintaining brand standards, and managing labor and supplies efficiently. This role requires a strategic leader with exceptional attention to detail, strong organizational skills, and a passion for creating exceptional guest experiences. Start Date: October 2026 Position Type: Permanent Job Duties Include Lead, supervise, and support all areas of the Housekeeping Department including Room Attendants, Housepersons, Turndown Attendants, and Public Area Attendants. Ensure guest rooms, public areas, back-of-house areas, and staff facilities meet Fairmont’s luxury cleanliness standards. Schedule and monitor staffing levels to align with occupancy and operational needs. Maintain effective communication across departments (e.g., Front Office, Engineering, Canmore Regional Laundry). Conduct regular inspections and ensure compliance with LQA standards. Respond to guest feedback, resolve service issues promptly, and implement improvements. Train, coach, and evaluate team performance; foster a culture of recognition and growth. Manage departmental budgets, control inventory, and oversee ordering of supplies and amenities. Ensure compliance with health and safety regulations and company policies. Lead sustainability initiatives within the housekeeping department. Develop and update job descriptions, job task checklists and standard operating procedures. Qualifications Previous housekeeping management experience, preferably in a luxury hotel environment. Proficiency in Microsoft Office Suite; knowledge of Opera or similar property management systems is an asset. Diploma or degree in Hospitality Management or related field is preferred. You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed. Additional Information Job Perks & Benefits Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment To Diversity & Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. #CWMRLeadership

Ce que vous ferez

Lead and supervise the housekeeping department to ensure luxury cleanliness standards across guest rooms and public areas. Manage operational budgets, staffing levels, and team performance while resolving guest service issues promptly.

Exigences

Requires previous housekeeping management experience in a luxury hotel environment and proficiency in Microsoft Office. A diploma or degree in Hospitality Management is preferred.

Avantages

• Subsidized staff accommodation • Complimentary meal per shift • Medical insurance • Vision insurance • Dental insurance • Mental health benefits • Orthodontics benefits • Fertility drugs and gender affirmation coverage • Defined contribution pension plan with employer matching • Employee travel program discounts • Mountain explorer travel program

Compétences indiquées

• Inventory Control · Souhaitée
• Guest Relations · Souhaitée
• Team Leadership · Souhaitée
• Microsoft Office Suite · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Housekeeping Management
• Luxury Service Standards
• Staff Scheduling
• Budget Management
• Inventory Control
• Team Leadership
• LQA Standards Compliance
• Guest Relations
• Microsoft Office Suite
• Opera PMS
• Health and Safety Compliance
• Sustainability Initiatives

Domaines d’emploi

• Hospitality
• Management & Leadership
• Customer Service & Support