Customer Rep-Station

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues Required Knowledge, Skills And Abilities High School Diploma or GED required Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Required Knowledge, Skills And Abilities High school diploma/equivalent. College diploma preferred Knowledge of Canadian Customs regulations preferred Knowledge of FedEx Express and Ground products and services preferred Ability to successfully complete all basic and recurrency training. Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment Must be able to complete and achieve minimum thresholds on any mandatory testing and training Must be able to operate in a PC windows environment Excellent interpersonal and verbal communication skills Good analytical and problem solving skills Good negotiation skills Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment Preferred Qualifications: Pay Transparency: Pay: Additional Details: PPT Position. Shift Schedule: Tuesday to Sat 4 to 9 pm. Job Posting End Date: 09/01/2026 by 3:00 PM Local Time DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered Employment Equity Statement At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

Performs clerical and administrative functions for hub and station operations, including linehaul and records management. Acts as the primary point of contact for customers and manages damaged or incorrectly addressed packages.

Requires a high school diploma and two years of customer service or clerical experience, preferably in a distribution center. Must be able to lift up to 70 lbs and operate in a PC Windows environment.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• Assurance qualitéSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Data Entry
• Microsoft Office
• Time Management
• Organization
• Multi-tasking
• Interpersonal Communication
• Problem Solving
• Negotiation
• Records Management
• Quality Assurance
• Clerical Administration

• Logistics
• Customer Service & Support
• Transportation
• Administrative

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

25 heures par semaine

Niveau d’expérience

Entry level