Aftermarket Manager

Lead the Team That Keeps Customers Coming Back. At Flaman, we don’t just sell equipment, we keep it working and our customers happy long after the sale. As our Aftermarket Manager, you’ll lead the team that makes it happen. If you thrive on coaching others, streamlining operations, and delivering five-star service, this is your opportunity to lead with purpose. What Your Day Might Look Like: * Lead and mentor the Aftermarket Customer Service team to deliver outstanding support * Drive customer satisfaction through efficient order processing, returns, and issue resolution * Oversee aftermarket operations including parts and rentals * Collaborate with Sales, Service, and other departments to align goals and improve outcomes * Track performance metrics and coach your team toward continuous improvement What You Bring to the Team: * Proven leadership experience in parts, service, or aftermarket operations * A knack for motivating teams and managing competing priorities * Strong communication and problem-solving skills * Familiarity with ag equipment (an asset, but not required) Why You’ll Love Leading at Flaman: * Competitive annual pay plus performance-based incentives * Comprehensive benefits * Pension plan with employer matching * A supportive, values-driven culture built on Customer Responsibility, Achievement of Goals, and Making Things Better Ready to Lead with Purpose? If you’re ready to grow a high-performing team and create amazing customer experiences, we’d love to meet you. Apply today and find your place at Flaman.

Lead and mentor the Aftermarket Customer Service team to ensure high-quality support and efficient operations. Collaborate across departments to drive customer satisfaction and track performance metrics for continuous improvement.

Requires proven leadership experience in parts, service, or aftermarket operations. Strong communication and problem-solving skills are essential, with familiarity in agricultural equipment considered an asset.

• Competitive annual pay • Performance-based incentives • Comprehensive benefits • Pension plan with employer matching

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Operations ManagementSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée
• issue resolutionSouhaitée
• CoachingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team mentoring
• Customer service
• Operations management
• Order processing
• Issue resolution
• Parts management
• Rental management
• Performance metrics
• Communication
• Problem-solving
• Coaching
• Agricultural equipment knowledge
• Business Metrics
• Team Motivation
• Customer Service
• Continuous Improvement Process
• Sales
• Problem Solving
• Operations
• Order Processing
• Performance Metric
• Streamlining

• Management & Leadership
• Customer Service & Support
• Agriculture
• Logistics
• Retail
• Aftermarket Manager
• Marketing Manager (General)
• Sales and Marketing Managers
• Marketing Managers

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine