Flight Centre Travel Group (FCTG) has been a leader in the Canadian travel industry since opening its first location in Vancouver in 1995. Today, our diverse network spans leisure, corporate, and event travel, with brands such as Flight Centre, Corporate Traveller, FCM Travel, FCM Meetings & Events, Laurier du Vallon, Envoyage, and more. We are passionate about delivering exceptional travel experiences while fostering a culture of innovation, collaboration, and customer-focused service. Our people are at the heart of everything we do, and we prioritize providing opportunities for growth, development, and success. As part of a global organization, we embrace sustainability and social responsibility, engaging our employees in initiatives that make a positive impact in our communities and beyond. Whether it’s through cutting-edge travel solutions, industry expertise, or a focus on responsible travel, we continue to shape the future of travel for businesses and individuals alike.
Sur place · Québec
Coordinate domestic and complex international business travel bookings, including flights, hotels, cars, rail, and ground transportation, while managing ticketing, exchanges, changes, and re-routing. Provide consultative customer service, maintain accurate reservations and records, follow corporate travel policies and carrier rules, and keep travelers informed about destination documentation and health requirements.
Sur place · Québec
Lead onboarding and implementation projects for new and existing clients, advising them on suitable processes, configuring the Melon platform, and delivering tailored training to encourage adoption. Coordinate with client stakeholders, sales, and operational teams; track implementation milestones, resolve issues, and ensure a smooth transition to long-term customer support.
Sur place · Québec
You will contribute to the quality of AI products by analyzing generative AI conversations, identifying root causes of failures, and diagnosing incidents using observability tools. Additionally, you will design automated test scenarios and develop evaluation frameworks to measure the accuracy, safety, and consistency of AI models.
Sur place · Québec
Develop headless versions of AI travel assistants to expose their capabilities to external agents and platforms. Design and maintain API integrations, abstraction layers, and security protocols for agentic ecosystems.