Bilingual Customer Service Representative - ASG

Résumé du poste

You will serve as a Canadian voice for an automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions to resolve complaints and enhance the overall customer experience.

Détails du poste

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference Job Overview As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience. This opportunity represents an existing vacancy supporting current business operations. WHY YOU SHOULD JOIN US * $15 - $19.35/H depending on your province of residence with a $2.50 Bilingual Premium * Enjoy the benefits of working from home. Save time, money and reduce stress * No equipment? We provide everything you need! * Join a supportive community focused on engagement and recognition * Hands-on paid virtual classroom-style training, as well as ongoing job specific training * Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program WHAT WE ARE LOOKING FOR * Must reside in Canada * Must be at least 18 yrs of age * Highschool diploma or equivalent * Must have at least 6 months of working experience in the customer service field * The flexibility to work various shifts, including nights, evenings and weekends * Must pass a background check KEY SKILLS * Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment * Able to navigate multiple systems and have an understanding google maps or similar tools * Strong problem-Solving, Empathy, Adaptability and Reliability LANGUAGE PROFICIENCY: Proficiency in English and French is required, as the role will support both French and English speaking customers HOME SETUP REQUIREMENTS * A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed * A quiet, distraction-free space is essential; webcam video presence will be required during training and production This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role). ABOUT ASSISTANCE SERVICES GROUP Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Ce que vous ferez

You will serve as a Canadian voice for an automotive brand, addressing customer concerns regarding warranties, repairs, and vehicle features. Your role involves providing effective solutions to resolve complaints and enhance the overall customer experience.

Exigences

Candidates must reside in Canada, be at least 18 years old, and possess a high school diploma or equivalent. A minimum of 6 months of customer service experience and the ability to work flexible shifts are required.

Avantages

• Medical insurance • Dental insurance • Life insurance • Vision insurance • Company-matched RRSP contribution • Paid vacation time • Roadside assistance membership • EAP • Wellness program • Paid training

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Reliability · Souhaitée
• adaptability · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem-solving
• Empathy
• Adaptability
• Reliability
• MS Office 365
• MS Teams
• Microsoft Windows
• Google Maps
• Communication
• Bilingualism
• Microsoft 365
• Business Operations
• Workflow Automation
• Microsoft Teams
• Virtual Classroom
• Artificial Intelligence
• Multilingualism
• Decision Making
• Customer Service
• Employee Assistance Programs
• Problem Solving
• Vision Insurance

Domaines d’emploi

• Customer Service & Support
• Administrative
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives