Customer Service Representative - ASG

Résumé du poste

Provide exceptional service to automotive customers by addressing concerns regarding warranty coverage, repairs, and vehicle features. Maintain a calm demeanor while resolving complaints and enhancing the overall customer experience.

Détails du poste

Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference Job Overview As a full-time Work from Home Customer Service Representative, you'll be the trusted voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience. This opportunity represents an existing vacancy supporting current business operations. Why You Should Join Us $15 - $19.35/H depending on your province of residence Enjoy the benefits of working from home. Save time, money and reduce stress No equipment? We provide everything you need! Join a supportive community focused on engagement and recognition Hands-on paid virtual classroom-style training, as well as ongoing job specific training Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program What We Are Looking For Must reside in Canada Must be at least 18 yrs of age Highschool diploma or equivalent Must have at least 6 months of working experience in the customer service field The flexibility to work various shifts, including nights, evenings and weekends Must pass a background check Key Skills Strong verbal and written communication skills in both French and English Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment Able to navigate multiple systems and have an understanding google maps or similar tools Strong problem-Solving, Empathy, Adaptability and Reliability Home Setup Requirements A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed A quiet, distraction-free space is essential; webcam video presence will be required during training and production This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role). About Assistance Services Group Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help. EEO Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

Ce que vous ferez

Provide exceptional service to automotive customers by addressing concerns regarding warranty coverage, repairs, and vehicle features. Maintain a calm demeanor while resolving complaints and enhancing the overall customer experience.

Exigences

Candidates must reside in Canada, be at least 18 years old, and possess a high school diploma or equivalent. A minimum of 6 months of customer service experience and the ability to work flexible shifts are required.

Avantages

• Medical insurance • Dental insurance • Life insurance • Vision insurance • Company-matched RRSP contribution • Paid vacation time • Roadside Assistance membership • EAP • Wellness program • Paid training

Compétences indiquées

• Service à la clientèle · Souhaitée
• written communication · Souhaitée
• Résolution de problèmes · Souhaitée
• Reliability · Souhaitée
• adaptability · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Verbal communication
• Written communication
• Problem-solving
• Empathy
• Adaptability
• Reliability
• MS Office 365
• MS Teams
• Windows environment
• Google Maps
• Conflict resolution
• Microsoft 365
• Business Operations
• Workflow Automation
• Bilingual (French/English)
• Ethical Standards And Conduct
• Microsoft Teams
• Virtual Classroom
• Microsoft Windows
• Artificial Intelligence
• Decision Making
• Customer Service
• Communication
• Employee Assistance Programs
• Problem Solving
• Vision Insurance

Domaines d’emploi

• Customer Service & Support
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives