Healthcare Customer Service Associate - Connecticut

Résumé du poste

The associate will assist customers with health plans and coverage by addressing inquiries and troubleshooting issues. They are responsible for maintaining high customer satisfaction through various communication channels including voice, chat, and email.

Détails du poste

Work At Home Healthcare Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction. Join us in making a difference in our customers’ experiences! Please note: This position is currently open to candidates who reside in Connecticut only. Why You Should Join Us: Weekends off! Our shifts run Monday through Friday Pay starts at $18 per hour The flexibility of a remote work environment 100% paid training We provide the equipment! Ongoing training and skill development Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. Employee Assistance Program (EAP) Internal growth and career advancement, 93% of our management team is promoted from within our company What We are Looking For: Excellent listening and communication skills both written and verbal Ability to multitask and navigate between screens efficiently while assisting customer Enjoys working independently or with a team Must be 18+ years of age High school diploma (or GED equivalent) Must pass a criminal background The flexibility to work various shifts, including nights, evenings and weekends Key Skills: Handle inbound customer service calls Understanding and striving to meet or exceed metrics while providing excellent customer service Drive customer satisfaction through voice, chat, and/or email communications Ability to navigate system tools to search for answers & information Home Setup Requirements: A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed A quiet, distraction-free space is essential; webcam video presence will be required during training and production About Foundever Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Ce que vous ferez

The associate will assist customers with health plans and coverage by addressing inquiries and troubleshooting issues. They are responsible for maintaining high customer satisfaction through various communication channels including voice, chat, and email.

Exigences

Candidates must reside in Connecticut, be at least 18 years old, and possess a high school diploma or GED. Applicants must also pass a criminal background check and meet specific home internet speed requirements.

Avantages

• 401(k) matching • Health insurance • Dental insurance • Vision insurance • Disability insurance • Paid time off • Bonuses • Employee Assistance Program • Career growth opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Troubleshooting · Souhaitée
• Multitasking · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Multitasking
• Troubleshooting
• Active listening
• Data entry
• System navigation
• Inbound calls
• Email communication
• Chat support
• Time Off Management
• Management
• Customer Service
• Communication
• Customer Advocacy
• Employee Assistance Programs
• Home Health Care
• Innovation
• Troubleshooting (Problem Solving)
• Voice Chat
• Customer Inquiries

Domaines d’emploi

• Customer Service & Support
• Healthcare
• Healthcare Customer Service Representative
• Insurance Representatives
• Customer Service Representatives