Service Advisor

Join Our Adventure as a Service Advisor! Are you passionate about RVs and providing exceptional customer service? We’re looking for a Service Advisor to join our team and be the bridge between our valued customers and top-tier RV service! What You'll Do: As a Service Advisor, you will be the first point of contact for our customers seeking service, maintenance, and repair for their RVs, ensuring they receive top-notch service from start to finish. Your key responsibilities include: * Greeting customers and understanding their service needs. * Scheduling and coordinating service appointments using our Appointment Scheduler. * Creating and managing work orders, ensuring clarity and accuracy for our technicians. * Keeping customers informed throughout the repair process and providing timely updates. * Collaborating with technicians and warranty advisors to ensure seamless service delivery. * Performing quality control checks to uphold our high standards. * Providing estimates and discussing service options with customers. * Closing work orders promptly and ensuring accurate billing. What We're Looking For: While experience in the RV or automotive industry is a plus, we value skills and personality above all. We're looking for someone who: * Has exceptional communication and customer service skills. * Is highly organized and can manage multiple tasks efficiently. * Demonstrates problem-solving abilities and a proactive approach. * Works well under pressure and maintains a positive, professional attitude. * Is empathetic and can handle customer concerns with tact and diplomacy. * Has strong analytical skills to troubleshoot and resolve customer concerns. * A collaborative spirit and willingness to work alongside technicians and fellow service advisors. * Has basic computer skills and is comfortable with data entry and scheduling software. Qualifications: * High school diploma or equivalent life experience. * Experience in customer service or a sales environment (1+ year preferred). * Valid driver's license and/or reliable transportation to work. * A strong desire to learn and grow within the RV service industry. Working Conditions: * Flexibility to work various shifts, including Saturdays and overtime as needed. * Physical requirements include standing, bending, and occasional lifting. Why join our team: Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey. We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.” Our Vision To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing. Our Mission As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized. We bring passion, expertise, and community commitment to each of our business offerings: Sales, Service, Parts, and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference, and our teams volunteer in building connections that make us stronger. In addition to becoming part of an exceptional team, we offer: * Career Growth Opportunities: Advance your skills and take your career to new heights. * Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits. * Employee/Family Bursary Program: Support for your continued education. * Employer-Matched RRSP Program: Secure your financial future with our matching program. * Friendly Work Environment: Join an ambitious team that values collaboration. * Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products. Compensation:$22.00 - $29.00 based on experience If you're excited for your next adventure and want to be part of a team that values top-notch customer service, we want to hear from you! Please submit your application, including your resume and cover letter. Please note that, as part of our recruitment process, pre-employment background checks will be conducted. We thank all candidates for applying; however, only those selected for an interview will be contacted. Don’t just work—thrive with us. Your next adventure starts here! '#INDHP'

The Service Advisor acts as the primary point of contact for customers, managing service appointments, work orders, and communication between clients and technicians. They are responsible for providing accurate estimates, performing quality control checks, and ensuring a seamless service experience.

Candidates should have a high school diploma or equivalent and at least one year of experience in customer service or sales. Strong organizational, communication, and problem-solving skills are required, along with a valid driver's license.

• Comprehensive healthcare benefits package • Employee/family bursary program • Employer-matched RRSP program • Discounts on RV purchases, rentals, and parts • Career growth opportunities

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• CollaborationSouhaitée
• interpersonal skillsSouhaitée
• Quality ControlSouhaitée
• CommunicationSouhaitée
• TroubleshootingSouhaitée
• Saisie de donnéesSouhaitée
• schedulingSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Organization
• Problem-solving
• Time management
• Data entry
• Scheduling
• Troubleshooting
• Analytical skills
• Interpersonal skills
• Conflict resolution
• Work order management
• Quality control
• Collaboration
• Empathy
• Tactfulness
• Professionalism
• Diplomacy
• Willingness To Learn
• Valid Driver's License
• Analytical Skills
• Automotive Industry
• Billing
• Customer Service
• Computer Literacy
• Data Entry
• Discounts And Allowances
• Sales
• Marketing
• Problem Solving
• Purchasing
• Service Industries
• Troubleshooting (Problem Solving)
• Coordinating
• Greeting Customers
• Quality Control

• Customer Service & Support
• Retail
• Administrative
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine