Guest Services Attendant

Located in Churchill, Manitoba, the polar bear and beluga whale capital of the world, the Frontiers North (FN) group of restaurants and accommodations provide a unique and exciting setting to work on the Hudson Bay Coast. We host locals and travellers from around the world who are in search of the area's extraordinary polar bears, beluga whales, and northern lights. If you would like to see for yourself why Churchill is an exciting place to live, work, and play, join our team! We are currently recruiting versatile, adventure seeking Guest Services Attendant for a position at the Tundra Inn! Job Summary The Guest Services Attendant supports the overall guest experience at the Tundra Inn through a combination of front desk, guest service, administrative, and housekeeping responsibilities. Depending on operational needs, duties may include guest check-ins and check-outs, reservations, payments, guest inquiries, room preparation and housekeeping, common area cleanliness, guest and staff transport, and other tasks required to support hotel operations. This role requires flexibility, strong customer service, attention to detail, safe driving practices, and a willingness to perform front desk, housekeeping, and shuttle duties as a regular part of the position. Essential Duties And Responsibilities Guest Services Welcome guests, process check-ins and check-outs, and complete payment transactions. Provide information about local attractions, vendors, restaurants, and events in Churchill, including information on weather conditions, wildlife safety, and transportation options. Address guest inquiries, concerns, or complaints promptly and professionally. Assign and manage room inventory to support guest arrivals, departures, and operational requirements. Administrative Tasks Handle reservations via phone, email, or online platforms. Update guest records and maintain accurate occupancy and operational logs. Complete other administrative and record-keeping tasks accurately and in a timely manner. Guest and Staff Shuttle Driving Transport guests and staff between designated locations in Churchill using company vehicles as assigned. Provide courteous and professional assistance to passengers, including helping with luggage and other belongings as required. Operate company vehicles safely and in accordance with traffic laws, Frontiers North policies, and established transportation procedures. Complete required vehicle checks and promptly report maintenance, safety, cleanliness, or operational concerns. Maintain the cleanliness and general presentation of assigned vehicles and ensure they are ready for scheduled guest and staff transportation. Housekeeping Clean and prepare guest rooms and assigned common areas in accordance with established housekeeping standards, including making beds, changing linens, cleaning and sanitizing bathrooms and surfaces, vacuuming or mopping floors, emptying waste, and replenishing guest supplies. Complete assigned stayover, departure, and room turnover cleaning, ensuring rooms are clean, properly stocked, presentable, and ready for guest arrival within required timelines. Assist with laundry, linens, housekeeping supplies, and periodic or deep cleaning tasks as required. Identify and report maintenance concerns, damage, safety hazards, or unusual conditions, and handle guest property in accordance with established lost and found procedures. Follow established cleaning, sanitation, chemical handling, workplace safety, and PPE procedures. Perform housekeeping duties as a regular component of the position based on operational requirements and work assignments. Operational Support Communicate with front desk, housekeeping, and other hospitality team members regarding arrivals, departures, stayovers, priority rooms, room status, guest requests, and other information necessary to coordinate room readiness. Transition between front desk, housekeeping, and other assigned hotel responsibilities based on occupancy, staffing, guest needs, and operational priorities. Monitor and report low supplies for guest amenities, housekeeping supplies, toiletries, and office supplies. Monitor guest and work areas and report safety, security, maintenance, or operational concerns to management. Maintain the cleanliness and presentation of the front desk, lobby, and other assigned guest or common areas throughout the shift. Teamwork and Organizational Culture Collaborate with and assist other members of the Frontiers North team to achieve organizational goals. Maintain open communication and cooperation with other staff to ensure a friendly, collaborative, and efficient working environment. Communicate with coworkers using approved messaging platforms such as Slack and established communication protocols. Assist in the training and support of new hospitality team members including contributing to the development and maintenance of departmental standard operating procedures (SOPs). Participate in cross training to strengthen teams, create more opportunities for advancement within the company, and create redundancies for periods of employee leaves and turnover. Actively participate in company meetings. Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences. Understand Frontiers North’s values, mission, and strategic plans to support the organization. Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably. Workplace Health and Safety Comply with the Workplace Safety and Health Act, the Public Health Act, and all Frontiers North health and safety policies, including the use of personal protective equipment (PPE) when necessary. Attend all pre-shift safety briefings and attend all safety meetings as required. Required Education, Certifications, And Experience Post-secondary education in Hospitality Management, Tourism, Business Administration, or a related field is an asset. 2+ years of experience in front desk, guest services, reception, office administration, housekeeping, or a similar customer service role is preferred. Previous experience working in a hotel, resort, or similar accommodation environment is an asset. Valid Class 5 (general) driver’s licence is required; Class 4 (buses up to 24 passengers) is an asset. Specific Knowledge, Skills, And Abilities Guest Service and Front Desk Operations Strong customer service and interpersonal skills, with the ability to provide welcoming, professional, and attentive service to guests. Ability to manage guest check-ins, check-outs, reservations, payments, room assignments, and inquiries accurately and efficiently. Ability to respond to guest concerns or service issues professionally and recognize when matters require escalation to a supervisor or manager. Ability to develop and maintain knowledge of Churchill attractions, transportation, services, weather conditions, and wildlife safety information relevant to guests. Housekeeping and Hotel Operations Ability to clean and prepare guest rooms and common areas in accordance with established cleanliness, sanitation, stocking, and presentation standards. Ability to follow housekeeping procedures, including the safe use of cleaning products and equipment, handling of linens and waste, and appropriate use of personal protective equipment. Strong attention to detail with the ability to identify cleanliness, maintenance, safety, and roomreadiness concerns. Ability and willingness to perform housekeeping duties as a regular component of the position based on operational requirements and work assignments. Technology, Administration, and Organization Ability to use a hotel property management system (PMS), or the ability to learn required systems. Ability to use computers and workplace technology, including Mac operating systems, Google Workspace, email, internet-based applications, and internal communication platforms. Basic to intermediate mathematical skills with the ability to accurately process payments and complete transaction-related tasks. Strong organizational and time management skills with the ability to prioritize multiple responsibilities and complete tasks with minimal supervision. Communication, Adaptability, and Problem Solving Effective written and verbal communication skills in English. Additional languages are considered an asset. Ability to communicate clearly and professionally with guests, coworkers, supervisors, and other Frontiers North team members. Ability to adapt to changing guest needs, staffing requirements, occupancy levels, schedules, and operational priorities. Ability to exercise sound judgement and resourcefulness when addressing challenges associated with working in a remote northern location. Ability to work independently and collaboratively as part of a cross-functional hospitality team. Guest and Staff Transportation Ability to safely operate company vehicles and transport guests and staff between designated locations in Churchill. Ability to provide courteous assistance to passengers, including handling luggage and belongings as required. Ability to complete required vehicle checks and identify and report vehicle maintenance, cleanliness, safety, or operational concerns. PERKS! Fantastic company discounts on and opportunities to experience Frontiers North Adventures tours and activities Great staff discounts at all Frontiers North properties (Tundra Pub, Tundra Inn, The Ptarmigan, Fifty-Eight North retail store) Company events Free gym access Free shared staff accommodations or generous Northern living premium Paid travel to Churchill, MB (conditions apply) EQUAL OPPORTUNITY EMPLOYER Frontiers North Inc. is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender, pregnancy, sexual orientation, record of offences, age, marital status, family status, religion, or disability. Full Job Description CHECK US OUT! The Ptarmigan Tundra Pub Tundra Inn Dan's Diner Adventures Tundra Buggy Lodge Tundra Buggy Tours Fifty Eight North B Corp Certification

The Guest Services Attendant manages the overall guest experience through a combination of front desk administration, housekeeping, and shuttle transportation. Key duties include processing check-ins/outs, maintaining room cleanliness, and transporting guests and staff within Churchill.

Candidates should ideally have post-secondary education in hospitality or business and at least 2 years of experience in guest services or housekeeping. A valid Class 5 driver's license is required, with a Class 4 license considered an asset.

• Company discounts on Frontiers North Adventures tours and activities • Staff discounts at Frontiers North properties • Company events • Free gym access • Free shared staff accommodations • Northern living premium • Paid travel to Churchill, MB

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Google WorkspaceSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Front Desk Operations
• Housekeeping
• Hotel Property Management System (PMS)
• Reservation Management
• Safe Driving
• Time Management
• Interpersonal Communication
• Administrative Support
• Problem Solving
• Google Workspace
• Payment Processing
• Room Inventory Management
• Vehicle Maintenance
• Conflict Resolution
• Multitasking

• Hospitality
• Customer Service & Support
• Transportation
• Administrative

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Postuler avant le

16 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level