Short-Term Rental Operations Virtual Assistant

About Furnished Vacations FurnishedVacations.com is a growing corporate housing and short-term rental operator in Canada. As our portfolio expands, we are looking for an experienced Short-Term Rental Operations Virtual Assistant to join our team full-time. This is an operations-focused role. We are looking for someone who is proactive, highly organized, and takes ownership of tasks through completion rather than simply waiting for instructions. Core Responsibilities Guest & Booking Operations Communicate with guests regarding inquiries, check-in/out, questions, complaints, maintenance issues and other requests. Manage communications across Airbnb and potentially VRBO, Booking.com and other platforms. Assist with Airbnb/OTA claims, including collecting evidence, filing claims and following up until resolution. Escalate urgent or unusual situations appropriately. Cleaning & Property Operations Coordinate cleaners for every guest turnover and confirm completion. Create and maintain standardized cleaner templates/checklists. Track damages, missing supplies and maintenance issues reported by cleaners. Coordinate repairs, maintenance providers and supply runs as required. Follow up until issues are fully resolved — contacting someone is not considered completion. Property Administration Maintain accurate information for each property. Assist in creating and maintaining standardized property binders/files containing access information, building procedures, cleaning information, maintenance contacts, Wi-Fi, inventory and other property-specific information. Keep operational trackers, spreadsheets and property records current. Proactively identify missing information or unresolved issues. Additional Responsibilities & Growth Opportunities Depending on experience and performance, additional paid responsibilities and performance incentives may be available for: Bookkeeping and invoicing Market research and data entry Email marketing Social media marketing Listing optimization and expansion to additional booking platforms Other projects assigned by the CEO/COO Strong performance can lead to increased responsibility and compensation as the company grows. Experience Prior short-term rental experience is required. Strong preference will be given to candidates with experience in: Airbnb Customer Support, particularly Level 2 / escalations / complex cases Airbnb or VRBO property management Booking.com or Google Vacation Rentals Managing operations across multiple STR properties Experience with Hostaway, PriceLabs, or Guesty is a major asset. Other useful platforms include: Google Workspace · Dropbox · Turno/TurnoverBnB · WhatsApp · Aircall · RingCentral · Trello · Asana · QuickBooks You do not need experience with every platform. Strong operational judgement and the ability to learn quickly are more important. What We Expect Ownership: Tasks are followed through until they are actually completed. Proactivity: Anticipate likely questions, problems and next steps rather than waiting to be told what to do. Organization: Keep information properly documented and easily accessible by property. Communication: Excellent written and spoken English with professional guest communication skills. Reliability: STR operations are time-sensitive. Outstanding guest, cleaning and maintenance issues must be actively managed and appropriately handed over or escalated. Position & Compensation Full-time remote position Approximately 40 hours per week CAD $600–$1,600/month base salary, depending on experience Additional performance-based compensation available Long-term opportunity with increasing responsibility and compensation Thai candidates with professional-level English fluency are particularly encouraged to apply We are especially interested in candidates who have previously worked with Airbnb/VRBO support or multi-property STR operations and understand guest escalations, claims, cancellations, refunds, turnovers and maintenance coordination.

Manage guest communications, bookings, and claims across platforms like Airbnb and VRBO. Coordinate cleaning and maintenance operations while maintaining accurate property records and administrative trackers.

Prior experience in short-term rental operations is required, with a strong preference for those experienced in Airbnb customer support and multi-property management. Candidates must possess professional English fluency and a proactive approach to task ownership.

• Performance-based compensation • Long-term growth opportunities

• Sens de l’organisationSouhaitée
• Google WorkspaceSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Short-Term Rental Operations
• Guest Communication
• Property Management
• Airbnb Support
• Claims Management
• Cleaning Coordination
• Maintenance Coordination
• Operational Tracking
• English Fluency
• Organization
• Proactivity
• Hostaway
• PriceLabs
• Guesty
• Google Workspace
• QuickBooks

• Hospitality
• Customer Service & Support
• Administrative
• Management & Leadership
• Marketing

Expérience minimale

2+ ans

Postuler avant le

9 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte