Optical Associate

Résumé du poste

The Optical Associate is responsible for welcoming patients, providing exceptional customer service, and educating clients on eyewear choices and corrective solutions. They also handle administrative tasks such as billing, managing appointments, and performing frame measurements and adjustments.

Détails du poste

Our FYidoctors - Etobicoke - East Mall clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optical Associate. This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Friday. If you have great retail customer service experience and are looking for your next role, we'd love to hear from you! Come and join us at our clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day. You will play a critical role within FYidoctors and are crucial to our success by delivering world-class service to our patients. You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we'll continue to have a positive impact on our current patients' health and well-being, as well as the patients we haven't yet met. What Will You Be Doing? Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs Interpreting optical prescriptions as written by an optometrist Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients' Placing Contact Lens orders and assisting with fittings Communicating with patients in person, by phone and by email Billing the patient, their medical service provider and other third parties Managing appointment bookings, prescription printouts and billing and payments What Do You Bring? Previous experience in a customer-facing, preferably retail environment preferred Previous optical experience is considered an asset Passionate about customer service A high level of comfort using technology and computers A great communicator who can provide exceptional patient care Ability to multi-task in a fast-paced environment How You'll Benefit: Excellent wages including quarterly bonuses (for qualifying clinics) A comprehensive benefits package that includes outstanding optical coverage Rapid and continued growth, ensuring a constantly challenging and rewarding environment A workplace culture that fosters a sense of collaboration Ongoing training and development opportunities to help you develop your career Why You Should Join Us: FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience. FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $18.92 to $22.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.

Ce que vous ferez

The Optical Associate is responsible for welcoming patients, providing exceptional customer service, and educating clients on eyewear choices and corrective solutions. They also handle administrative tasks such as billing, managing appointments, and performing frame measurements and adjustments.

Exigences

The ideal candidate should have previous experience in a customer-facing or retail environment and possess strong communication skills. A high level of comfort with technology and the ability to multi-task in a fast-paced environment are also required.

Avantages

• Quarterly bonuses • Comprehensive benefits package • Optical coverage • Training and development opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Communication · Souhaitée
• Multi-Tasking · Souhaitée
• Billing · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Retail experience
• Communication
• Multi-tasking
• Computer literacy
• Eyewear selection
• Optical prescription interpretation
• Frame measurements
• Facial measurements
• Eyewear repairs
• Contact lens ordering
• Billing
• Appointment management
• Patient Communication
• Customer Service
• Training And Development
• Medical Prescription
• Multitasking

Domaines d’emploi

• Healthcare
• Retail
• Customer Service & Support
• Optical Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons