Customer Support Representative

G Spa Travel S.A.S. is hiring a Customer Support Representative for its remote Canada workflow. This position combines Case Documentation, Service Recovery, and Ticket Management to keep decision traceability, exception tracking, and handoff quality visible from intake through handoff. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Core Responsibilities Maintain assigned customer support representative work in Canada using Case Documentation, Problem Solving, and Customer-Focused, Support-Focused, Service-Representation so decision traceability remains traceable. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Review incoming information with Service Recovery, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Customer-Focused, Support-Focused, Service-Representation Documentation so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Track open actions through Ticket Management, CRM, and Case Management while keeping exception tracking, ownership, and deadlines visible. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Document decisions and handoffs with Problem Solving, Customer-Focused, Support-Focused, Service-Representation, and Escalation Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Use Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer-Focused, Support-Focused, Service-Representation Documentation, and Case Documentation to support quality; escalate exceptions whenever handoff quality cannot be confirmed from the available record. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Representative role means Case Management, CRM, and Ticket Management reinforce decision traceability, exception tracking, and handoff quality; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Role Fit Practical ability with Case Documentation, Service Recovery, and Customer-Focused, Support-Focused, Service-Representation in a remote Canada workflow. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Clear written communication using Problem Solving and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting when documenting ownership, status, and next actions. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Comfort applying Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Escalation Management while maintaining accurate records for G Spa Travel S.A.S.. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Sound judgment around Ticket Management, CRM, and Case Documentation, including when a Canada workflow item requires escalation. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Representative at G Spa Travel S.A.S., remote execution is complete when escalation management, customer-focused, support-focused, service-representation, and problem solving leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

The role focuses on maintaining decision traceability and handoff quality through case documentation and ticket management. Responsibilities include tracking open actions in the CRM and escalating exceptions to ensure workflow security.

Candidates should have practical ability in service recovery and customer-focused support within a remote workflow. Strong written communication and sound judgment regarding escalation management are required.

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case Documentation
• Service Recovery
• Ticket Management
• CRM
• Problem Solving
• Escalation Management
• Case Management
• Written Communication
• Customer Support
• Destination Management

• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level