Team Lead Host

The vibe at your place is more than perfect: lighting, music, everything is on point. Do you have good interpersonal skills and like to please people with simple gestures that make them smile? We're looking for a spirited Team lead Host or Hostess with a genuine love of customer service. They ensure that every guest feels warmly welcomed and valued by creating a friendly and pleasant atmosphere. WHAT YOU'LL DO * Reservations & Guest Experience * Manage the daily reservation book through OpenTable. * Optimize seating, pacing, and table availability to maximize guest experience and revenue. * Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles. Private Dining Coordination * Manage bookings for private dining events (up to 20 guests). * Coordinate event details with culinary and service teams to ensure seamless execution. * Promote menu enhancements and beverage pairings where appropriate. Guest Relations & Communications * Manage the Punch email inbox and respond to guest inquiries by phone and email. * Coordinate special requests, celebrations, and dietary accommodations. * Resolve guest concerns or escalate to management when required. Online Reputation * Monitor and respond to Google and OpenTable reviews. * Share guest feedback and service trends with the leadership team. Leadership & Administration * Support, coach, and train the host team. * Prepare daily VIP reports and reservation communications. * Maintain reservation records and assist with reporting and administrative projects. WHAT YOU'LL BRING * High school diploma or equivalent experience * Restaurant experience an asset * Excellent stress and pressure management skills * Good physical condition: standing for long periods of time * Positive, trustworthy attitude and ability to work as part of a team WHAT WE OFFER * Passionate about travel? Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again! * A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. * Squats help you relax? Get access to a state-of-the-art gym right in your workplace. The hourly rate for this role is 20,00$ in alignment with internal equity. Apply - we look forward to hearing from you Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

The Team Lead Host manages daily reservations, optimizes seating, and coordinates private dining events to ensure a seamless guest experience. They also provide leadership by training the host team, monitoring online reputation, and handling guest communications.

Candidates should have a high school diploma or equivalent and previous restaurant experience is considered an asset. Strong stress management skills, a positive attitude, and the ability to stand for long periods are required.

• Travel discounts at Germain Hotels • State-of-the-art gym access

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• OpenTable
• Reservation management
• Team leadership
• Staff training
• Communication
• Stress management
• Conflict resolution
• Event coordination
• Administrative support
• VIP relations
• Problem solving
• Interpersonal skills
• Guest Relations
• Artificial Intelligence
• Management
• Customer Service
• Creativity
• Leadership
• Interpersonal Communications
• Restaurant Operation
• Team Leadership
• Coordinating
• Reservations
• Trustworthiness
• Customer Complaint Resolution

• Hospitality
• Food & Beverage
• Customer Service & Support
• Management & Leadership
• Administrative
• Lead Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine