Customer Service Representative - Assistance Services $21.98/h

Job Description Customer Service Representative - Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for? College diploma or equivalent Experience in customer service, telecommunications and/or claims assistance Excellent communications skills in English Customer service oriented Ability to work with people in a fast-paced, team environment Good communication skills and highly professional Good computer skills (Microsoft Office, internet etc.) We offer you Global Excel offers more than a position; We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package; A professional future with opportunities for development, growth, and advancement; RRSP Match program; Financial assistance to employees who wish to continue their education; Work/life balance, health and wellness initiatives including an excellent EAP program; Employee engagement programs that focus on fitness, food, and fun. To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:

The representative will act as a resource for patients and medical facilities regarding policy benefits and coverage information. They are also responsible for opening claims, coordinating with healthcare providers, and documenting all interactions in the claims system.

Candidates must possess a college diploma or equivalent and have experience in customer service, telecommunications, or claims assistance. Excellent English communication skills and proficiency with Microsoft Office are required.

• Performance bonus • Extensive benefits package • RRSP match program • Financial assistance for education • Employee assistance program • Fitness programs • Food and fun engagement programs

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Telecommunications
• Claims assistance
• Microsoft Office
• Internet navigation
• Problem solving
• Professionalism
• Teamwork
• Data entry
• Multilingualism
• Customer Service
• Communication
• Computer Literacy
• Employee Assistance Programs
• Employee Engagement
• English Language
• Medical Testing

• Customer Service & Support
• Healthcare
• Finance & Accounting
• Customer Service Representative Assistant Manager
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

11 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine