Associate, Guest Experience - Full time

Résumé du poste

Welcome and check in guests, answer questions about spa services and facilities, make reservations, maintain guest records, and process payments. Help keep spa areas clean and stocked, and provide guests with relevant information and attentive assistance throughout their visit.

Détails du poste

Associate, Guest Experience Nordik Spa Villgae For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Spa Village allows you to reconnect with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break. Join us! When you work at Nordik Spa Village, you don't just earn a job, you find a family. We pride ourselves on having one of the warmest and most welcoming communities and our guests truly appreciate it. We strive to provide excellent care to our guests and ensure the well-being of our employees who are our craftsmen. Who we are Our mission is to give our guests a moment of respite by providing a refuge from the pressures of modern life where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as a craftsman in our nature spa is to cultivate peace. Here at Nordik Spa Village, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and above all respectful. We care deeply about each and every guest and fellow craftsman in our wellness spa. What we want Under the supervision of the Customer Experience Manager, the Guest Experience Associate is responsible for greeting, assisting and advising customers on the thermotherapy cycle and its benefits, the services and experiences offered at Nordik, while ensuring the cleanliness of the facilities and the quality of the experience for our customers. What you will do * Greet and check-in guests; * Respond to inquiries regarding services and facilities; * Take reservations and maintain guest records; * Process various forms of payment; * Assist in maintaining the cleanliness of the spa, including the reception area, lobby, pavilions, treatment rooms, staff areas and locker rooms; * Restock lockers as needed (towels, robes and toiletries); * Communicate relevant information to guests that will provide them with a unique experience; * Be responsive to guest needs and requests. Profile required * High school diploma or equivalent; * Previous experience in customer service is an asset; * Basic knowledge of the Windows suite; * Ability to lift and carry loads up to 10 kg on a regular basis. Salary According to the salary scale in effect plus benefits related to Nordik Spa Village. The base salary for this position is $21.36 per hour. Work schedule Full-time: Minimum of 30 hours per week, with flexible availability during the day, evenings, and weekends. To apply Please send your resume and cover letter by clicking on "Apply" below.

Ce que vous ferez

Welcome and check in guests, answer questions about spa services and facilities, make reservations, maintain guest records, and process payments. Help keep spa areas clean and stocked, and provide guests with relevant information and attentive assistance throughout their visit.

Exigences

A high school diploma or equivalent is required; previous customer service experience is an asset, and basic knowledge of the Windows suite is expected. The role also requires regularly lifting and carrying loads of up to 10 kg.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Payment Processing · Souhaitée
• Communication · Souhaitée
• Résolution de problèmes · Souhaitée
• Physical stamina · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Guest Reception
• Guest Check-In
• Reservations
• Guest Record Management
• Payment Processing
• Communication
• Active Listening
• Problem Solving
• Spa Cleanliness
• Windows Suite
• Thermotherapy Knowledge
• Restocking Supplies
• Physical Stamina
• Management
• Cleanliness
• Heat Therapy

Domaines d’emploi

• Customer Service & Support
• Hospitality
• Sports & Recreation
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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