Pardeep Kaur

Reliable and customer-focused professional with experience providing front-line customer service, handling transactions, resolving inquiries, and supporting daily operations in fast-paced environments. Strong communication, problem-solving, and organizational skills with the ability to manage multiple priorities while maintaining accuracy and professionalism. Seeking a Customer Service Representative role where I can support clients, resolve issues, and deliver exceptional service experiences.

• Amazon Web Services
• Souci du détail
• Communication bilingue
• Analyse d’affaires
• Manipulation d’argent
• Communication
• Service à la clientèle
• Analyse de données
• Saisie de données
• Visualisation de données
• Anglais
• Git
• GitHub
• Google Cloud
• Google Workspace
• Gestion des stocks
• Leadership
• Linux
• Microsoft Azure
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Sens de l’organisation
• Systèmes de point de vente
• Résolution de problèmes
• Gestion de produit
• Gestion de projet
• Collecte des exigences
• Opérations de vente au détail
• Vente
• SQL
• Tableau
• Travail d’équipe
• Gestion du temps

1. Sales & Service Associate

   Kawartha Dairy

   juill. 2024 to nov. 2024

   Toronto, ON

   • Managed point-of-sale operations, maintained transaction data accuracy, and resolved customer queries promptly. • Worked independently during solo shifts, balancing operational tasks while maintaining high quality standards.

2. Ice Cream Scooper

   Kawartha Dairy

   juill. 2024 to sept. 2024

   Ontario, Canada

   • Delivered friendly and personalized customer service by assisting customers with product selection and inquiries. • Handled cash and electronic payments accurately while maintaining transaction accuracy. • Addressed customer requests and concerns while maintaining a professional and positive attitude. • Maintained organized records of transactions and followed workplace procedures. • Supported team operations during busy periods by prioritizing tasks and maintaining service standards.

3. Team Member

   Harvey's

   juill. 2023 to Aujourd’hui

   Toronto, ON

   • Handled over 2,000 direct customer interactions, maintaining high service satisfaction and rapid issue resolution. • Adhered strictly to operational workflows and protocols in a high-volume, time-sensitive environment. • Leveraged clear verbal communication to coordinate seamlessly with team members during high-stress peak hours.

4. Crew Member

   Harvey's

   juill. 2023 to Aujourd’hui

   Ontario, Canada

   • Provided front-line customer support by responding to customer questions, processing requests, and resolving concerns professionally. • Processed high volumes of customer transactions accurately using POS systems while maintaining attention to detail. • Managed multiple customer interactions in a fast-paced environment while ensuring service quality and customer satisfaction. • Used active listening and communication skills to understand customer needs and provide appropriate solutions. • Maintained accurate order information and followed company procedures to ensure consistent service delivery. • Collaborated with team members to improve workflow efficiency and support daily operations.

5. Customer Service Representative (Volunteer)

   City of Toronto

   janv. 2023 to janv. 2024

   Toronto, ON

   • Provided customer assistance to visitors by answering questions, providing directions, and resolving general inquiries. • Communicated clearly and professionally with diverse members of the public in a customer-focused environment. • Escalated complex concerns appropriately while maintaining professionalism and confidentiality. • Supported event operations by collaborating with staff and volunteers. • Delivered a welcoming customer experience while representing the City of Toronto.

1. Loyalist College

   Graduate Certificate, Cybersecurity

   Toronto, ON

   2023 to 2024

   Developed strong analytical, technical troubleshooting, documentation, and problem-solving skills.

2. Loyalist College

   Graduate Certificate, Project Management

   Toronto, ON

   2024 to 2024

   Developed skills in communication, organization, process management, teamwork, and project coordination.

3. Loyalist College

   Post-Graduate Certificate, Cybersecurity and Project Management

   Toronto, ON

   2024

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