Residential Drain Technician

Overview Join the Heritage Home Service team as a Residential Drain Technician at our Auburn, NH location Why Heritage? At Heritage, we live by our core values: "Always Pursue Better," "Treat People Right," and "Do Things Well." We provide a supportive environment where your skills and hard work are recognized and rewarded. Our commitment to service and technical excellence is backed by decades of expertise. Join a company that values both professional growth and a healthy work-life balance! What You’ll Do: Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems. Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects. Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow. Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues. Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor. Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans. Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions. Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards. Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish. What You’ll Bring: Experience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role. Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools. Service Software – Experience with Service Titan or similar field‑service software preferred. Communication Skills – Strong ability to communicate clearly with customers and team members. Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards. Customer‑Focused Mindset – Commitment to delivering high‑quality service with professionalism and a positive attitude. Driver’s License – Valid driver’s license with a clean driving record. What We Offer: Up to 4% match on 401(k) Health, Dental, Vision Insurance Short/Long-Term Disability & Life Insurance 48 hours of holiday time a year 120 hours of PTO per year available after 90 days 20% Family discounts on services Referral Bonus Programs Take-home truck, tool allowance, uniforms, phone, and tablet provided Heritage Home Service is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Perform residential drain cleaning, sewer line diagnostics, and preventative maintenance using specialized equipment. Document all service activities in Service Titan while providing professional customer communication and accurate repair estimates.

Requires 2-3+ years of experience in drain cleaning or sewer maintenance and proficiency with industry-standard tools like jetters and cameras. Candidates must possess a valid driver's license with a clean record and demonstrate strong technical and customer service skills.

• 401(k) match • Health insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • Holiday time • Paid time off • Family discounts • Referral bonus programs • Take-home truck • Tool allowance • Uniforms • Phone • Tablet

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Drain cleaning
• Sewer maintenance
• Cable machines
• High-pressure jetting
• Sewer camera inspections
• Troubleshooting
• Preventative maintenance
• Customer communication
• Service Titan
• Equipment maintenance
• Problem solving
• Technical documentation
• Safety compliance
• Drain Cleaning
• Industry Standards
• Good Driving Record
• Professionalism
• Positivity
• Valid Driver's License
• Customer Service
• Communication
• Customer Communications Management
• Problem Solving
• Troubleshooting (Problem Solving)
• Sewer Systems
• Detail Oriented

• Trades
• Construction
• Customer Service & Support
• Drain Technician
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Expérience minimale

3+ ans

Postuler avant le

10 août 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine