Hailey Holmes

Experience: Server | Bartender | Line Cook | Team Lead at Various Restaurants Available Upon Request (2014–present); Real Estate Sales Person at Real Broker Ltd. (2021–2023); Administrative Assistant and Inside Sales Representative at Davenport Realty Brokerage (2020–2021). Studied Real Estate Education Program at Humber College.

1. Real Estate Sales Person

   Real Broker Ltd.

   janv. 2021 to janv. 2023

   • Generated an average of $2M in home sales per quarter • Achieved a 20% database conversion rate through successful systems, utilizing a CRM and tracking KPI's. • Organized community and local charity events with 200+ attendees with a strong focus on brand marketing and relationship building.

2. Administrative Assistant and Inside Sales Representative

   Davenport Realty Brokerage

   janv. 2020 to janv. 2021

   • Increased team’s database numbers by 64% through various lead generation activities. • Built systems and follow-up methods to convert leads into closed contracts resulting in extra transactions. • Built and managed team’s social media platforms using optimized SEO to build an online presence and generate new lead sources.

3. Server | Bartender | Line Cook | Team Lead

   Various Restaurants Available Upon Request

   janv. 2014 to Aujourd’hui

   • Successfully hosted and served multiple parties while providing outstanding service, maintaining cleanliness and increasing restaurant revenue through suggestive selling • Prepared meals during both peak and slow hours while adhering to food handling procedures and coordinating cook times based off number of tables and projected targets • Prepared a variety of mixed drinks, specialty cocktails, draft beers and wines while maintaining cleanliness and quality during all peak hours

4. Assistant Manager

   McDonald’s | Cavco Food Services

   janv. 2013 to janv. 2021

   • Led teams of up to 30 employees in a fast-paced environment while maintaining results in the top 1%. • Developed and implemented comprehensive training programs for customer service staff, resulting in a 75% increase in positive guest satisfaction survey results. • Successfully managed the food cost and inventory department, implementing efficient tracking systems that resulted in maintaining a 0.2% food cost variable. • Generated a weekly schedule and processed a bi-weekly payroll for up to 130 employees while maintaining a consistent 18.5% labor cost each week. • Streamlined customer complaint resolution processes, reducing response time by 50% and enhancing customer retention rates by effectively addressing their concerns and ensuring a positive experience.

1. Humber College

   Real Estate Education Program

   2020 to 2021

2. Conestoga College

   Accounting, Auditing and Information Technology

   2017 to 2019

• Smart Serve

• CPR/AED

• Food Handlers Certificate

• G Class Driver’s License