Front Desk Agent

Résumé du poste

The Front Office Ambassador is responsible for delivering a warm welcome to guests and ensuring an elevated arrival and departure experience. They must also address guest needs, provide local recommendations, and resolve any concerns with care and urgency.

Détails du poste

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Ambassador, you’re not just ensuring an elevated arrival and departure experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. RESPONSIBILITIES Here's what you'll do during a typical day: * Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby * Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience * Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions * Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution * Remain calm and alert: Maintain poise during high-traffic or emergency situations QUALIFICATIONS What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/], [https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work.

Ce que vous ferez

The Front Office Ambassador is responsible for delivering a warm welcome to guests and ensuring an elevated arrival and departure experience. They must also address guest needs, provide local recommendations, and resolve any concerns with care and urgency.

Exigences

Candidates should possess a strong passion for hospitality and the ability to maintain poise in high-traffic or emergency situations. The role requires a commitment to integrity, teamwork, and a sense of ownership in every guest interaction.

Avantages

• Award-winning workplace culture • Career development support

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hospitality
• Customer service
• Communication
• Problem resolution
• Interpersonal skills
• Conflict management
• Attention to detail
• Professionalism
• Teamwork
• Accountability
• Curiosity
• Personalized Service
• Front Office
• Leadership
• Sincerity
• Coordinating
• Greeting Customers
• Customer Complaint Resolution
• Enthusiasm
• Blogs

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks