IT Help Desk Technician I

Résumé du poste

The technician will diagnose and resolve end-user hardware and software issues while acting as the primary point of contact for incident resolution. They are also responsible for managing user accounts, maintaining hardware inventory, and deploying end-user devices.

Détails du poste

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to: Supports and demonstrates IMA’s core values Values and understands the importance of diversity, equity, and inclusion among all IMA associates Tests, diagnoses, and resolves end user desktop/hardware, operating system, and application problems, to include identifying and resolving desktop application interdependencies and/or conflicts Sets-up and maintains user accounts, maintains computer and hardware inventory, and provides meeting room A/V support Acts as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Escalates an incident to IT subject matter experts and tracks resolution to required service level Configures and deploys end user hardware, including laptops, desktops, telephones, and mobile devices Supports the use and functionality of Microsoft Office 365 applications Manages end user support requests in the Help Desk ticketing system REQUIRED EXPERIENCE AND SKILLS include but are not limited to: Preferred: Associate degree Required: 2-3 years’ equivalent work experience in computer technology-related fields Preferred: CompTIA A+ Certification or demonstrated equivalent work experience or certification Preferred: 2-3 years’ current Microsoft desktop operating system, mail client and applications experience Required: 1-2 years’ experience working in service desk roles Required: 1-2 years user account creation and administration experience Required: excellent oral, presentation, analytical and written communication skills Required: exceptional focus on customer service Some travel required COMPETENCIES & TRAITS: Professionalism Interpersonal skills Problem Solving Communicating Technology The anticipated posting timeline for this opportunity is 09/02/2026-10/02/2026 Salary Range $40,700—$55,000 USD Compensation & Benefits Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities. *These benefits do not apply to internship roles. Why Join IMA? We’ve built a reputation for putting our associates first What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry • Business Insurance Magazine – Best Places to Work in Insurance • US Insurance Awards – Community Outreach Project of the Year • U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist • Inc. Magazine Best Workplaces • Inc. 5000 – List of Fastest Growing Companies • Alaska Journal of Commerce – Best Workplaces in Alaska • Charlotte Business Journal – Best Places to Work • Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies • Connecticut Top Workplaces • Dallas Business Journal – Best Places to Work • Denver Business Journal – Best Places to Work • Denver Business Journal – Fast 50 • Kansas City Business Journal – Best Places to Work • Los Angeles Business Journal – Best Places to Work • Puget Sound Business Journal – Washington’s Best Workplaces • Tampa Bay Times – Best Workplaces • The Salt Lake City Tribune Top Workplaces • Utah Business – Best Places to Work • Wichita Business Journal – Best Places to Work This Job Description is not a complete statement of all duties and responsibilities comprising this position. The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Ce que vous ferez

The technician will diagnose and resolve end-user hardware and software issues while acting as the primary point of contact for incident resolution. They are also responsible for managing user accounts, maintaining hardware inventory, and deploying end-user devices.

Exigences

The role requires 1-2 years of service desk experience and 1-2 years of user account administration. An associate degree and CompTIA A+ certification are preferred, along with strong communication and customer service skills.

Avantages

• Annual Performance Bonus • Stock Purchase • Medical Plans • Prescription Drugs • Dental • Vision • Family Assistance Program • FSA • HSA • Pre-Tax Parking Plan • 401(k) • Life/AD&D • Accident • Critical Illness • Hospital Indemnity • Long Term Care • Short-term Disability • Long-term Disability • Business Travel Accident • Identity Theft • Paid Time Off • Flexible Work Options • Paid Holidays • Sabbatical • Gift Matching • Well-Being Stipend • Personal and Professional Development

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Desktop Support
• Hardware Troubleshooting
• Operating System Support
• User Account Administration
• Microsoft Office 365
• Help Desk Ticketing
• A/V Support
• Hardware Inventory Management
• Customer Service
• Incident Resolution
• Communication Skills
• Analytical Skills
• Presentation Skills
• Problem Solving
• Professionalism
• Interpersonal Skills
• Community Outreach
• End-User Training And Support
• Microsoft 365
• Business Insurance
• Time Off Management
• Communication
• Computer Science
• CompTIA A+
• Operating Systems
• Microsoft Desktop Optimization Pack
• Leadership
• Public Speaking
• Help Desk Support
• Issue Tracking
• Interpersonal Communications
• Long-Term Care
• Medical Prescription
• Purchasing
• Service Level
• User Accounts

Domaines d’emploi

• Technology
• Customer Service & Support
• Administrative
• IT Help Desk Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists