Vice President of Operations

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job IntouchCX is seeking a Vice President of Operations to be the face of our campuses, including hiring, training, quality control, reporting and client services. We’re looking for a leader who can collaborate with our global leadership teams to provide support and guidance to multiple client accounts. The ideal candidate will have a performance-driven mindset and a passion for delivering extraordinary results for our clients. Experience managing a contact center with large call and interaction volumes is an asset. As Vice President of Operations, You Will… Collaborate with various departments and leaders in the development and implementation of strategic plans Manage and drive results for Service Delivery Operations and performance optimization through client-specific internal KPIs and financials Direct and audit to ensure adherence to corporate policies and processes, while honoring client-specific policies & processes Support and drive the IntouchCX culture within their teams and at our campuses Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value Build and develop a world class Operations team, including: providing mentoring, rigorous training, development planning for team members, as well as succession planning Drive best practices in all areas of responsibility Maintain close auditing cadence through reporting, observations, and personal contact Motivate and inspire teams, while building trusting relationships throughout the organization Work directly with Operations Workforce Optimization teams to deliver client staffing requirements As Vice President of Operations, You Have… 10+ years of contact center experience in a senior leadership role with full P&L responsibility High school diploma or equivalent required Completion of postsecondary education preferred Previous experience in business process outsourcing is required Proficient in the use of Microsoft Office Experience with the Google Suite of products is desired Strong verbal and written communication skills Proven tactical and strategic management skills Strong analytical, problem solving and decision making skills Results driven, able to focus on organizational growth and financial performance Ability to be creative, transparent and adaptive in a constantly changing environment IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. Benefits of Working as a Vice President of Operations… Industry-leading medical, vision, and dental benefit plans + paid time off benefits Amazing career growth opportunities

The Vice President of Operations will collaborate with various departments to develop and implement strategic plans while managing service delivery operations. They will also build and develop a world-class operations team and drive initiatives for performance optimization.

Candidates should have over 10 years of contact center experience in a senior leadership role with full P&L responsibility. A high school diploma is required, with postsecondary education preferred, and previous experience in business process outsourcing is necessary.

• Medical Insurance • Vision Insurance • Dental Insurance • Paid Time Off • Career Growth Opportunities

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Contact Center Management
• P&L Responsibility
• Business Process Outsourcing
• Microsoft Office
• Google Suite
• Verbal Communication
• Written Communication
• Tactical Management
• Strategic Management
• Analytical Skills
• Problem Solving
• Decision Making
• Results Driven
• Creative Thinking
• Adaptability

• Management & Leadership
• Customer Service & Support
• Consulting
• Manufacturing

Formation minimale

Études secondaires

Expérience minimale

10+ ans

Postuler avant le

9 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Executive