We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul.
Winnipeg, Manitoba
We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
Sur place · Winnipeg
The Human Resources Coordinator acts as a bridge between employees and management, handling new-hire orientations and employee issues. The role focuses on maintaining accurate employee records and ensuring all HR processes meet legislative requirements.
Sur place · Winnipeg
The Subject Matter Expert provides front-line direction to Customer Service Representatives to ensure high-quality customer interactions. They act as role models and promote professional development through call evaluations and training feedback.
Sur place · Winnipeg
The Recruitment Associate partners with managers to determine staffing needs and manages the end-to-end applicant process from initial inquiry to onboarding. They also participate in hiring events and recommend improvements to the recruiting process.
Sur place · Winnipeg
The Recruiter is responsible for interviewing agent-level candidates and making hiring decisions to reduce attrition. They also manage the onboarding process, providing new hires with orientation details and training schedules.
Sur place
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job The IntouchCX Sales Leadership Development Program (SLDP) is an accelerated career development program designed for ambitious, high-potential graduates and early-career professionals who aspire to become the next generation of enterprise sales leaders. Over an 18-month rotational program, A…
Sur place · Winnipeg
The Training Facilitator is responsible for developing and delivering training plans and curriculum to new and existing employees. They also manage knowledge assessments, QA monitoring, and the supervision of other trainers.
Sur place · Winnipeg
Supervise Customer Service Representatives to ensure quality service and meet operational KPIs and Service Level Agreements. Focus on employee engagement, professional development, and real-time coaching to improve business performance.
Sur place · Winnipeg
The role involves monitoring and evaluating customer service interactions across voice, email, chat, and social channels to ensure quality standards. The analyst provides coaching to CSRs and Tier 2 teams while collaborating with management to resolve escalated issues.
Sur place · Winnipeg
The Director of Operations oversees all facets of contact center operations, including staffing, training, quality control, and performance optimization. They are responsible for driving business growth, ensuring client satisfaction, and meeting specific financial and service level KPIs.
Sur place · Ontario
The Business Unit Leader will serve as a trusted advisor to executive stakeholders, translating business goals into actionable plans. They will take accountability for delivery, quality, and financial performance while leading cross-functional teams to drive transformation.
Sur place · Ontario
The VP, Business Unit Leader will serve as a trusted advisor to executive stakeholders, translating business goals into actionable plans. They will take accountability for delivery, quality, and financial performance while leading cross-functional teams to drive transformation.
Sur place · Winnipeg
As a Business Unit Leader, you will serve as a trusted advisor to executive stakeholders and take end-to-end accountability for delivery and financial performance. You will lead cross-functional teams to drive transformation and meet aggressive KPI targets.
Sur place · Winnipeg
The VP, Business Unit Leader will serve as a trusted advisor to executive stakeholders, translating business goals into actionable plans. This role involves taking accountability for delivery, quality, and financial performance while leading cross-functional teams to drive transformation.
Sur place · Winnipeg
The Vice President of Operations will collaborate with various departments to develop and implement strategic plans while managing service delivery operations. They will also build and develop a world-class operations team and drive initiatives for performance optimization.
Sur place · Winnipeg
The Senior Operations Manager will ensure proper planning, staffing, and direction of operational functions while driving performance and operational excellence. This role involves analyzing reports, creating action plans for improvement, and ensuring service level agreements are met.